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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer retention, with a strong focus on delivering superior customer service and persuasive solutions. Proven ability to manage a book of business and achieve upsell goals in a competitive healthcare market.
Highest-signal resume keywords
Account ManagementCustomer RetentionSales ExperienceEffective CommunicationMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales ExperienceCustomer ServiceProblem ResolutionUpsellingTime ManagementOrganizational Skills
Soft Skills
Effective CommunicationRelationship BuildingTrust-Based Relationships
Tools & Technologies
Microsoft OfficeExcel
Certifications & Qualifications
High School Diploma
Industry Keywords
Healthcare IndustryClient LiaisonOrganic GrowthBusiness Opportunities
About the role
Key responsibilities & impact- Educate, instruct and upsell assigned and newly generated accounts in an assigned territory
- Act as a liaison between the client and the Labcorp operations team regarding client needs
- Provide ongoing service and problem resolution to customers
- Ensure customer retention through superior customer service
- Recommend client-focused and persuasive solutions
- Manage clients’ day-to-day account operations
- Upsell the current book of business to increase organic growth
- Work closely with senior sales representatives to grow the book of business
- Continuously provide educational material to clients
- Resolve customer-related issues in a timely manner
- Meet and exceed monthly retention and upsell goals
- Travel up to 25%
- Manage and grow a Central Illinois territory, including Springfield, Champaign, Danville, and surrounding areas
- Serve as a trusted partner to healthcare providers while identifying and securing new business opportunities
Requirements
What you’ll need- High School Diploma or equivalent
- 2 or more years of previous outside sales experience or account management
- Proven success managing a book of business
- Experience in the healthcare industry is a plus
- Superior customer service skills with the ability to build trust-based relationships
- Effective communication skills, both written and verbal
- Ability to deliver results in a fast-paced, competitive market
- Excellent time management and organizational skills
- Proficiency in Microsoft Office and Excel
- Ability to travel overnight as needed
- Valid driver’s license and clean driving record
- The ideal candidate will reside within the territory
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Bonus and/or commissions under the applicable variable compensation plan
