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About the role
Key responsibilities & impact- Educate, instruct, and upsell assigned and newly generated accounts in the assigned territory
- Function as a liaison between the client and Labcorp operations team regarding client needs
- Provide ongoing service and resolve customer problems
- Ensure customer retention through superior customer service
- Recommend client-focused and persuasive solutions
- Manage clients’ day-to-day operations
- Upsell the current book of business to increase organic growth
- Work closely with senior sales representatives to grow the book of business
- Continuously provide educational material to clients
- Resolve customer-related issues in a timely manner
- Meet and exceed monthly retention and upsell goals
Requirements
What you’ll need- High school or equivalent
- Preferred: Bachelor’s degree
- Preferred: Salesforce experience
- Preferred: 2+ years outside account management or sales experience
- Preferred: Experience in the healthcare industry
- Proficient in Microsoft Office
- Ability to travel overnight as needed
- Valid driver’s license and clean driving record
- Ideal candidate resides within the Essex counties territory
Benefits
Comp & perks- Bonus and/or commissions under the applicable variable compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD) insurance
- Long-term disability (LTD) insurance
- 401(k) plan
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition reimbursement
- Employee Stock Purchase Plan