Manager, Client Success

Labcorp

. Maintain and enhance client relationships with existing customers .

Posted 10/7/2026full-timeRemote • Texas • United StatesSeniorLead💰 $90,000 - $117,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise client relationships, optimizing account retention strategies, and utilizing Salesforce for performance tracking. Strong analytical and problem-solving skills are essential for influencing stakeholders and driving successful outcomes.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSalesforce ProficiencyQuality Performance ProgramsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Facing ExperienceAccount Retention StrategiesAnalytical SkillsProblem-Solving SkillsForecasting Revenue

Soft Skills

Strong Executive PresenceExcellent Written CommunicationVerbal Presentation SkillsRelationship BuildingTeam Collaboration

Tools & Technologies

Salesforce.com

Industry Keywords

HEDISMedicare StarsNCQAService Level AgreementsKey Performance Indicators

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Maintain and enhance client relationships with existing customers
Create strategies supporting client and internal business objectives
Identify expansion and portfolio performance improvement opportunities
Manage client retention and satisfaction by understanding client needs, objectives, and pain points
Act as a consultative partner to enterprise clients
Articulate client goals to internal audiences and coordinate delivery
Proactively manage enterprise accounts and initiate strategic discovery conversations
Collaborate cross-functionally to ensure successful service delivery
Manage contractual obligations, service level agreements, and key performance indicators
Influence stakeholders and drive recommendations for complex problems
Maintain reporting and documentation in Salesforce
Build and execute an annual retention plan
Forecast book-of-business revenue
Lead training for other teams and provide market updates
Recommend strategies to optimize collaboration and ways of working

Requirements

What you’ll need

Bachelor’s degree
7 years’ experience of customer-facing experience in customer success, account management, customer support and/or sales
Experience managing complex health plan customers and successfully growing and retaining accounts
Strong understanding of quality performance programs including HEDIS, Medicare Stars, NCQA, and other quality ratings systems
Experience using Salesforce tools such as Salesforce.com
Ability to prioritize and manage multiple tasks, creatively solve problems, and escalate obstacles as needed
Strong executive presence with excellent written and verbal presentation skills
Strong interpersonal skills with the ability to form relationships with decision makers and influencers at all levels within the organization
Analytical and problem-solving skills to influence, negotiate and close deals successfully while maintaining customer satisfaction and retention
Ability to serve as a team resource and thought leader for developing creative solutions
Ability to collaborate and work inclusively as a team
Ad hoc travel as needed, up to 20% of the time

Benefits

Comp & perks

Annual bonus under the Labcorp Bonus Plan
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan