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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in supervising phlebotomists, coordinating schedules, and ensuring exceptional customer service. Proficient in inventory management, performance appraisals, and effective communication with patients and staff.
Highest-signal resume keywords
Leadership ExperienceCustomer Service ExcellenceScheduling CoordinationInventory ManagementPhlebotomy Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PhlebotomyInventory ManagementSchedulingSpecimen CollectionPerformance Appraisal
Soft Skills
Strong Communication SkillsTeam LeadershipProblem SolvingIndependenceFlexibility
Certifications & Qualifications
High School DiplomaValid Driver's License
Industry Keywords
Patient Service CentersEmployee RelationsClient OfficesPatient Flow ManagementLogistics Coordination
About the role
Key responsibilities & impact- Supervise a team of 25+ phlebotomists working in Patient Service Centers and/or physician's offices
- Manage patient flow, wait times, inventory levels, and information logs
- Monitor monthly productivity and report deviations
- Coordinate phlebotomists' schedules
- Perform payroll, monthly schedules, and performance appraisals
- Partner with Human Resources on employee relations issues and disciplinary actions
- Hire and train phlebotomists for open positions
- Communicate with patients, client office staff, sales, logistics, and senior management
- Provide customer service to patients and clients
- Assist in setting up new Patient Service Centers or Client Offices
- Resolve patient or client issues
- Perform, collect, and prepare specimens when needed
- Travel to additional sites as necessary
- Lead, inspire, and develop phlebotomists
- Manage and oversee Labcorp patient service centers and designated client locations
Requirements
What you’ll need- High school diploma or equivalent
- 3 years or more relevant experience as a phlebotomist
- Minimum of 1 year of experience in a leadership position
- At least 21 years old
- Valid driver's license and good driving record
- Proven track record in providing exceptional customer service
- Strong written and verbal communication skills
- Ability to work independently or in a team environment
- Comfortable working under minimal supervision
- Reliable transportation and clean driving record if applicable
- Flexibility to work overtime as needed
- Able to pass a standardized color blindness test
- Associate's degree preferred
- Experience with scheduling, inventory management, and team coordination preferred
Benefits
Comp & perks- Quarterly incentive bonus based on performance metrics
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition reimbursement
- Employee Stock Purchase Plan
- Career growth opportunities
- Continual development
- Professional challenge opportunities
