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Labcorp

RCM Customer Service Support Representative – 10am-7pm EST

Labcorp

. Answer 80+ inbound calls per day from patients, doctor’s offices, or private insurance carriers .

Posted 9/15/2026full-timeRemote • North Carolina • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service within a fast-paced healthcare environment, with strong skills in communication, problem-solving, and attention to detail. Capable of managing high call volumes while ensuring a positive customer experience and effectively navigating multiple computer applications.

Highest-signal resume keywords
Customer Service ExperienceAlpha-Numeric Data Entry ProficiencyMedical Billing ExperienceInsurance Claims KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceAlpha-Numeric Data EntryMedical BillingInsurance ClaimsProblem-SolvingMulti-Application NavigationPerformance Goal AchievementStructured Training CompletionFast-Paced Environment AdaptabilityPatient Billing Experience
Soft Skills
Attention to DetailTeam CollaborationOrganizational SkillsEnergetic Customer ServicePassionate Approach
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
HealthcareCall CenterCustomer ExperiencePatient InquiriesPayment Plans

About the role

Key responsibilities & impact
  • Answer 80+ inbound calls per day from patients, doctor’s offices, or private insurance carriers
  • Initiate payment plans for patients with outstanding balances
  • Routinely utilize multiple resources to resolve patient inquiries while on the phone
  • Maintain performance goals
  • Become proficient with processes after completing a structured training program
  • Respond to customer inquiries from external customers and internal personnel
  • Provide product training
  • Handle a wide variety of questions while ensuring a world-class customer experience
  • Work with a customer-centric team in an innovative healthcare company

Requirements

What you’ll need
  • High School Diploma or GED equivalent
  • 1 year or more customer service experience
  • Ability to work and learn in a fast-paced environment
  • Attention to detail and focused
  • Ability to perform successfully in a team environment
  • Excellent organizational skills
  • Proficiency navigating multiple computer screens and applications
  • Alpha-Numeric data entry proficiency
  • Excellent communication skills
  • Energetic, passionate customer service
  • Ability to seek solutions to challenging patient billing issues
  • Monday–Friday availability from 10:00am–7:00pm EST
  • Ability to complete a structured training program
  • Preferred: 1 year or more high volume call center experience
  • Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits experience
  • Preferred: 1 year or more patient billing experience

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term and long-term disability (STD/LTD)
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
  • Career-building opportunities
  • Structured training program