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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced business acumen and project management skills to effectively manage client relationships and drive revenue growth in the healthcare sector. Proficient in client success strategies, regulatory compliance, and operational analytics to enhance service delivery and client satisfaction.
Highest-signal resume keywords
Client Success ManagementHealthcare Regulatory ComplianceProject ManagementBusiness AcumenAdvanced Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare ExperienceOperational AnalyticsContract ComplianceRevenue OptimizationKPI MonitoringCRM ToolsData AnalysisProposal DevelopmentMarket Competition AnalysisBusiness Planning
Soft Skills
LeadershipRelationship BuildingDetail-OrientedEffective PrioritizationStrong Writing Skills
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft WordAnalytic ToolsCRM Software
Industry Keywords
Healthcare Payer ClientsClient OnboardingService DeliveryNPS MetricsWellness StrategiesDiagnostic Industry
About the role
Key responsibilities & impact- Manage innovative client relationships with health plans and other healthcare payer clients
- Serve as the primary point of contact for onboarding, escalations, contractual questions, and ongoing operations
- Coordinate outreach and follow-up with prospective partners across internal teams
- Maintain accurate client data, track renewals, and generate actionable insights using CRM and analytic tools
- Monitor and report client success metrics, including KPIs, NPS, renewal rates, and adoption metrics
- Collect and analyze client feedback to improve service delivery and product offerings
- Understand customer types, challenges, and business objectives and align Labcorp products and solutions to their needs
- Support customized proposals with tailored value propositions and novel pricing models
- Lead cross-functional initiatives to integrate new client types into established processes
- Collaborate with operations and product teams to align client expectations with product delivery and mitigation strategies
- Identify revenue growth and expanded service adoption opportunities with sales and product teams
- Perform customized operational and financial analytics, including sourcing trends, payment timeliness, contract compliance, and system access
- Support sales presentations and prepare sales team members for product and operational nuances
- Manage timelines, negotiate internal resources, and deliver against SLAs and client expectations
- Retain complex client relationships while identifying growth opportunities within an assigned book of business
Requirements
What you’ll need- Bachelor's degree
- 5+ years of healthcare experience
- Knowledge of healthcare regulatory requirements and compliance standards
- Experience in client success or account management, including onboarding and long-term relationship management
- Ability to manage multiple deadlines and prioritize effectively
- Advanced business acumen, including business priorities, profitability metrics, revenue optimization strategies, market competition, and organizational efficiencies
- Strong project management skills and ability to lead cross-functional initiatives
- Advanced understanding of health and wellness strategies and delivery
- Advanced understanding of business planning and execution
- Exceptional communication skills and ability to interact successfully with senior leaders in client organizations
- Strong leadership and client relationship-building skills
- Strong Microsoft Office skills, primarily Excel, PowerPoint, and Word
- Strong writing and editing skills
- Highly detail-oriented writing, editing, and program management capabilities
- Solid grasp of the diagnostic and wellness industries
- Master's level education preferred
Benefits
Comp & perks- Annual bonus under the Labcorp Bonus Plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan