Senior Account Manager, Client Success – Innovative Payor Partnerships

Labcorp

. Manage innovative client relationships with health plans and healthcare payer clients as the primary contact for onboarding, escalations, contractual questions, and ongoing operations .

Posted 10/9/2026full-timeRemote • New Jersey • United StatesSenior💰 $90,000 - $117,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships within the healthcare sector, focusing on onboarding, compliance, and operational excellence. Proficient in utilizing CRM tools and analytics to drive client success and revenue growth while ensuring alignment with organizational goals.

Highest-signal resume keywords

Healthcare ExperienceClient Success ManagementProject ManagementRegulatory Compliance KnowledgeAdvanced Business Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementOperational AnalyticsContract ComplianceBusiness PlanningKPI MonitoringRevenue OptimizationHealth and Wellness StrategiesProposal DevelopmentData AnalysisCross-Functional Leadership

Soft Skills

Exceptional CommunicationInfluencing DecisionsDetail-OrientedLeadership SkillsAbility to Prioritize

Tools & Technologies

CRM ToolsMicrosoft ExcelMicrosoft PowerPointMicrosoft WordAnalytic Tools

Industry Keywords

Healthcare Payer ClientsClient Success MetricsNPSRenewal RatesDiagnostic IndustryWellness IndustryOnboardingService DeliveryMarket CompetitionOrganizational Efficiencies

About the role

Key responsibilities & impact

Manage innovative client relationships with health plans and healthcare payer clients as the primary contact for onboarding, escalations, contractual questions, and ongoing operations
Coordinate outreach and follow-up with prospective partners across internal teams
Use CRM and analytic tools to maintain client data, track renewals, and generate actionable insights
Monitor and report client success metrics, including KPIs, NPS, renewal rates, and adoption metrics
Collect and analyze client feedback to improve service delivery and product offerings
Understand new customer types, challenges, and business objectives and develop Labcorp product and service solutions
Support customized proposals with tailored value propositions, pricing models, and Labcorp products and services
Lead cross-functional initiatives to integrate new client types into established processes
Collaborate with operations and product teams to align client expectations with product delivery and mitigation strategies
Partner with sales and product teams to identify revenue growth and service adoption opportunities
Perform customized operational and financial analytics covering sourcing trends, payment timeliness, contract compliance, and system access
Support sales presentations and prepare sales team members for product and operational nuances
Manage internal and client timeline expectations and negotiate resources to meet SLAs and client expectations
Retain complex client relationships while identifying growth opportunities within the assigned book of business

Requirements

What you’ll need

Bachelor's degree
5+ years of healthcare experience
Knowledge of healthcare regulatory requirements and compliance standards
Ability to act independently in managing client and internal requests
Ability to influence decisions and exercise sound judgment on when to escalate issues
Experience in client success or account management, including onboarding and long-term relationship management
Ability to manage multiple deadlines and prioritize effectively
Advanced business acumen, including business priorities, profitability metrics, revenue optimization strategies, market competition, and organizational efficiencies
Strong project management skills and ability to lead cross-functional initiatives
Advanced understanding of health and wellness strategies and delivery
Advanced understanding of business planning and execution
Exceptional communication skills and ability to interact with senior leaders in client organizations
Strong leadership and client relationship-building skills
Strong Microsoft Office skills, primarily Excel, PowerPoint, and Word
Strong writing and editing skills
Highly detail-oriented writing, editing, and program management capabilities
Solid grasp of the diagnostic and wellness industries

Benefits

Comp & perks

Annual bonus under the Labcorp Bonus Plan
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan