Senior IT Specialist

Labcorp

. Manage IT support ticket queues, assign tickets, monitor service levels, and run turnaround time (TAT) reporting .

Posted 11/6/2026full-timeUnited StatesSenior💰 $33 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in troubleshooting Windows-based hardware and software, managing IT support ticket queues, and providing user support in client-facing technology environments. Proficient in utilizing remote support tools and maintaining compliance with IT security practices and asset management requirements.

Highest-signal resume keywords

Advanced Troubleshooting ExpertiseIT Support Ticket ManagementRemote Support Tools UtilizationOnsite Hardware InstallationsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows-Based Hardware TroubleshootingNetwork-Connected Device SupportPeripheral Device TroubleshootingIncident ResolutionEquipment DeploymentTechnology Refresh ActivitiesAsset DocumentationService Activity DocumentationTechnical CommunicationProcess Improvement

Soft Skills

Effective Problem-SolvingDecision-Making CapabilitiesMentoring and GuidanceCollaborative CommunicationCustomer Satisfaction Commitment

Tools & Technologies

Remote Support ToolsTicketing SystemsAsset Management SystemsLabcorp Technology AssetsLink BridgeLink Autoprint

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

IT SupportTechnology IntegrationOperational WorkflowsIT Security PracticesTechnology Governance

About the role

Key responsibilities & impact

Manage IT support ticket queues, assign tickets, monitor service levels, and run turnaround time (TAT) reporting
Resolve complex hardware, software, connectivity, and system issues, averaging 60 or more advanced troubleshooting tickets per week
Serve as an escalation resource for field technicians and support teams
Utilize remote support tools to troubleshoot issues, conduct user support sessions, and resolve incidents
Install, configure, maintain, and document Labcorp-owned hardware and technology assets for IOPs, PSCs, internal and client locations
Perform onsite system installations, troubleshooting activities, hardware replacements, and equipment upgrades
Assist with Link Bridge and Link Autoprint installations and support activities
Conduct site surveys and provide recommendations for hardware placement, equipment configuration, and technology deployments
Follow RMA procedures for equipment replacement and return processing
Support ticket overflow during acquisitions, implementations, and large-scale projects
Organize, coordinate, and execute divisional technology projects
Assist with technology integration activities related to acquisitions and site transitions
Identify recurring issues, recommend process improvements, and escalate division-wide concerns when appropriate
Lead or support special projects, including travel
Partner with Sales, Phlebotomy, Operations, and client stakeholders to assess technology requirements and coordinate deployments
Provide customer training and end-user support for hardware, software, and business systems
Communicate project updates, new processes, and technical information to field service teams and stakeholders
Maintain compliance with corporate IT policies, security standards, and asset management requirements
Support hardware lifecycle initiatives, including replacement of aging or unsupported technology
Document installations, service activities, asset information, mileage, time reporting, and project status updates
Serve as a senior technical resource supporting Labcorp's field-based technology environment and client-facing and internal systems
Act as an escalation point for complex issues and support business-critical operations across Labcorp's network of locations and client sites

Requirements

What you’ll need

High school diploma
6 or more years of experience troubleshooting Windows-based hardware, software, peripheral devices, and connectivity issues
4 or more years of experience supporting network-connected devices, printers, workstations, and client-facing technology environments
3 or more years of experience utilizing remote support tools for troubleshooting, user support, and incident resolution
3 or more years of experience performing onsite hardware installations, equipment deployment, and technology refresh activities
2 or more years of experience managing or coordinating IT support ticket queues and service request workflows
2 or more years of experience documenting assets, service activities, and installation records within ticketing or asset management systems
Ability to professionally communicate and articulate technical IT information to medical professionals and non-technical audiences
Ability to work effectively from a remote environment while maintaining collaborative communication with leadership and remote colleagues
Access to a reliable personal vehicle for business travel
Valid driver's license and ability to travel within an assigned territory
Advanced troubleshooting expertise across hardware, software, networking, connectivity, and operational workflows
Ability to mentor, guide, and provide technical assistance to field service technicians
Strong customer service and professional communication skills
Effective problem-solving and decision-making capabilities
Knowledge of IT security practices, asset protection, and technology governance processes
Experience working collaboratively with Sales, Operations, Phlebotomy, and client stakeholders
Ability to communicate technical concepts to both technical and non-technical users
Commitment to process improvement, operational excellence, and customer satisfaction

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan