Specialty Customer Support Executive, Strategic Accounts

Labcorp

. Onboard, maintain, and cultivate relationships with key accounts and practices .

Posted 9/29/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within the Women's Health and Diagnostics sectors, with a strong focus on relationship building, sales operations, and client engagement. Proficient in Salesforce and adept at managing multiple accounts while providing exceptional support and training.

Highest-signal resume keywords

Customer Success ExperienceAccount Management ExperienceSalesforce ProficiencyWomen's Healthcare KnowledgeLaboratory Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales OperationsLead GenerationReportingClient Engagement

Soft Skills

Excellent Communication SkillsAdaptabilityAttention to Detail

Tools & Technologies

SalesforceEMR Systems

Industry Keywords

Women's HealthGeneticsDiagnosticsIVF ClinicsGamete Donor Banks

About the role

Key responsibilities & impact

Onboard, maintain, and cultivate relationships with key accounts and practices
Provide support to assigned accounts, including running reports, ordering kits, monitoring TAT, resolving lab issues, handling specialty pricing requests, and updating Salesforce, EMR, and portal requests
Execute internal sales operations to establish new practices, including shipping kits, coordinating portal setup with IT, managing portal users and invitations, and developing intervention/remediation plans
Analyze selected low-volume clients and potential new clients through cold calling to identify growth opportunities and generate leads for Directors of Strategic Accounts
Collaborate with Labcorp Division sales teams, Regional Directors, operations, marketing, and customer master groups to satisfy customer needs and support new opportunities
Upsell current clients and train them on new product lines
Research, contact, and secure 5 quality appointments per month in target accounts for Directors of Strategic Accounts
Provide sales-related support, reporting, procedures, and onboarding assistance to Directors of Strategic Accounts
Maintain and grow selected strategic accounts through engagement with clients

Requirements

What you’ll need

High school diploma or equivalent
3 or more years of Customer Success, Account Management, or Sales Experience in Women’s Health, Genetics, or Diagnostics segment
Proven ability to manage multiple accounts simultaneously while maintaining attention to detail
Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment
Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems
Previous laboratory or diagnostics sales experience
Excellent communication skills, both written and verbal
Salesforce experience
Ability to work 8 am – 5 pm EST
Occasional travel of less than 5% annually may be necessary

Benefits

Comp & perks

Commission
Bonus and/or commissions under the applicable variable compensation plan
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan