Supervisor, Specialty Testing Denial Management, Appeals

Labcorp

. Supervise, coach, and support Denial Management Billing Specialists and other assigned staff .

Posted 11/12/2026full-timeBurlington • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare revenue cycle operations, including denial management, appeals, and reimbursement recovery strategies. Proficient in leading teams, managing performance, and implementing process improvements to enhance operational efficiency and compliance.

Highest-signal resume keywords

Healthcare Revenue Cycle OperationsDenial ManagementInsurance Claims ProcessingLeadership ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Denial ManagementAppeals ManagementReimbursement RecoveryInsurance Claims ProcessingMedical BillingFinancial Performance MetricsDenial Trend AnalysisRoot Cause InvestigationRevenue Cycle Management SystemsBilling Platforms

Soft Skills

Effective CommunicationSound JudgmentProject ManagementOrganizational Skills

Tools & Technologies

XIFIN RPMXIFIN Business IntelligenceMicrosoft Office Applications

Industry Keywords

MedicareMedicaidCommercial PayorsHealthcare ComplianceSOPsOperational Controls

About the role

Key responsibilities & impact

Supervise, coach, and support Denial Management Billing Specialists and other assigned staff
Establish performance expectations, monitor accountability, and address performance outcomes
Conduct one-on-one meetings, team huddles, coaching sessions, and performance discussions
Complete performance evaluations and employee development plans
Participate in recruiting, interviewing, hiring, onboarding, training, cross-training, succession planning, and retention activities
Assess staffing and capacity requirements, manage schedules, approve time-off requests, and escalate resource risks
Oversee review, analysis, prioritization, preparation, submission, and follow-up of denied and underpaid insurance claims
Ensure appeals are accurate, timely, and supported by required documentation
Serve as primary escalation point for complex claims, coverage, coding, billing, reimbursement, and payor issues
Monitor productivity, quality, aging, appeal turnaround time, overturn rate, inventory management, and cash collections
Ensure adherence to payor policies, contractual requirements, SOPs, internal controls, HIPAA, CMS, Medicare, Medicaid, and applicable regulations
Conduct workflow, documentation, and performance audits
Implement corrective actions, education plans, and operational controls
Analyze denial trends and root causes
Develop denial prevention and reimbursement recovery strategies
Lead process improvement initiatives to reduce denials, improve appeal success, accelerate reimbursement, and increase cash collections
Prepare and present performance updates, trends, risks, and recommendations to leadership
Partner with Billing, Coding, Prior Authorization, Reimbursement, Client Services, Laboratory Operations, Compliance, IT, and payor-facing teams
Support technology and workflow implementations through requirements gathering, user acceptance testing, change adoption, and post-implementation monitoring
Develop and maintain SOPs, job aids, escalation processes, and training materials
Escalate operational, compliance, staffing, payor, and financial risks with mitigation strategies
Perform additional departmental initiatives and responsibilities as assigned

Requirements

What you’ll need

Associate degree with 3 or more years of experience in healthcare revenue cycle operations; or high school diploma with 5 or more years of experience in healthcare revenue cycle operations
5 or more years of experience in healthcare revenue cycle operations, including insurance claims processing, reimbursement, collections, or accounts receivable management
3 or more years of experience managing insurance claim denials, appeals, underpayments, and reimbursement recovery activities
2 or more years of people leadership experience
Experience with Medicare, Medicaid, commercial payors, insurance claim adjudication, appeal submissions, and reimbursement workflows
Experience using revenue cycle management systems, billing platforms, reporting tools, and Microsoft Office applications
3 or more years of leadership experience managing healthcare revenue cycle, denial management, appeals, billing, or reimbursement teams
3 or more years of experience with medical billing, insurance claims processing, and Explanation of Benefits (EOB) review
2 or more years of experience using XIFIN RPM and XIFIN Business Intelligence reporting tools
2 or more years of experience supporting reimbursement for genetic, molecular, oncology, or specialty laboratory testing
Experience supporting Medicare, Medicaid, and commercial payor reimbursement for laboratory testing services
Experience leading revenue cycle process improvement, system implementations, workflow redesign, or change management programs
Experience supporting Labcorp Genetics and/or Labcorp Oncology billing and reimbursement operations
Knowledge of denial management, appeals, payor requirements, reimbursement methodologies, and healthcare revenue cycle practices
Knowledge of operational and financial performance metrics, denial trend analysis, and root cause investigation techniques
Effective verbal, written, and presentation communication
Sound judgment in employee matters, operational risks, compliance concerns, and business decisions
Project management and organizational skills
Experience collaborating across operational, clinical, compliance, and technology teams

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD) and long-term disability (LTD)
401(k) plan
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan