Senior Vice President, Servicing Administration

. Set and lead the strategic direction for all post-funding loan servicing functions .

Posted 9/25/2026full-timeUnited StatesSenior💰 $190,000 - $260,000 per yearWebsite

Key responsibilities & impact

Set and lead the strategic direction for all post-funding loan servicing functions
Provide executive oversight of internal servicing operations and third-party sub-servicers
Establish servicing standards, performance metrics, quality controls, and reporting structures
Oversee servicing workflows, onboarding, payment processing, escrow administration, member communications, complaint resolution, and operational controls
Serve as senior executive point of contact for loan investors, sub-servicing partners, capital markets partners, and external stakeholders
Ensure accurate, timely, and compliant investor reporting, remittance, reconciliation, audit response, and servicing communications
Lead investor briefings, audits, reviews, and strategic discussions
Set policy and provide governance for collections, workouts, and recovery programs
Oversee complex or sensitive recovery cases with legal and compliance leaders
Partner with the COO and executive leadership on long-term servicing, recovery, and investor operations strategy
Build and lead a high-performance management team
Modernize servicing operations through technology, vendor strategy, and policy enhancements
Represent the organization in regulatory and investor-facing engagements

What you’ll need

Minimum 10 to 15 years of progressive experience in similar roles, including 5+ years in a senior leadership role
Ideally experience within a financial institution with $2B+ in assets
Legal background is a plus
Deep understanding of consumer and/or mortgage loan servicing practices, default management, and regulatory compliance
Familiarity with servicing systems and related technologies
Direct experience in servicing and investor relations, including investor reporting, remittance, audit response, sub-servicer oversight, and servicing performance management strongly preferred
Knowledge of default prevention and asset recovery, including collections, workouts, loss mitigation, charge-offs, recovery strategy, and related compliance requirements
Familiarity with FDCPA, RESPA, FCRA, UDAAP, bankruptcy, foreclosure, repossession, and related state and federal requirements
Ability to communicate effectively with investors, executive leadership, boards, regulators, auditors, vendors, and cross-functional business partners
Strong analytical, problem-solving, organizational, and leadership skills
Bachelor’s degree in Business Administration, Finance, Accounting, Operations, or a related field required
Advanced degree or relevant certifications preferred

Comp & perks

Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
Fully funded deductible (HMO Plan)
401k employer matching contribution
Income protection with life insurance, short and long-term disability
Paid time off, holiday leave & birthday leave
Educational assistance
Commuter benefits program
Professional development, training, and certification
Opportunities for advancement within the industry