Lafayette Federal Credit Union

Vice President

• Set and lead the strategic direction for all post-funding loan servicing functions
• Provide executive oversight of internal servicing operations and third-party sub-servicers
• Establish servicing standards, performance metrics, quality controls, and reporting structures
• Oversee servicing workflows, onboarding, payment processing, escrow administration, member communications, complaint resolution, and operational controls
• Serve as senior executive point of contact for loan investors, sub-servicing partners, capital markets partners, and external stakeholders
• Ensure accurate, timely, and compliant investor reporting, remittance, reconciliation, audit response, and servicing communications
• Lead investor briefings, audits, reviews, and strategic discussions
• Set policy and provide governance for collections, workouts, and recovery programs
• Oversee complex or sensitive recovery cases with legal and compliance leaders
• Partner with the COO and executive leadership on long-term servicing, recovery, and investor operations strategy
• Build and lead a high-performance management team
• Modernize servicing operations through technology, vendor strategy, and policy enhancements
• Represent the organization in regulatory and investor-facing engagements

Senior Vice President, Servicing Administration