Shop and Marketplace Operations Specialist, VA

Lago

. Monitor TikTok Shop account health, performance metrics, policy violations, listing takedowns, product and IP flags, and warnings.

Posted 10/30/2026full-timeRemote • Colombia, Argentina, El Salvador, Chile, Honduras, PeruJunior💰 $1,400 - $2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing TikTok Shop operations, including listing creation, performance monitoring, and handling returns and refunds. Proficient in utilizing AI tools for customer interactions and appeals while maintaining organized logs and documentation.

Highest-signal resume keywords

TikTok Shop OperationsListing Creation and ManagementReturns and Refunds HandlingAppeals Filing ExperienceGoogle Sheets Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TikTok Shop Listing ManagementReturns ProcessingAppeals SubmissionInventory ManagementProduct Qualification Applications

Soft Skills

Organizational SkillsReliabilityAttention to DetailWritten Communication

Tools & Technologies

Google SheetsTikTok Shop Seller CenterShopify AdminAmazon Seller Central4Seller

Industry Keywords

E-commerceMarketplace OperationsBrand AuthorizationAthletic ApparelDropshipping

About the role

Key responsibilities & impact

Monitor TikTok Shop account health, performance metrics, policy violations, listing takedowns, product and IP flags, and warnings.
Draft, submit, and follow up on appeals for listing violations, product qualification issues, and shop-level actions.
Prepare brand authorization and product qualification applications and maintain authorization records.
Maintain violation, appeal, outcome, and root-cause logs; escalate threats to shop standing.
Manage return and refund requests, including refund-only, partial-refund, disputed, accepted, and rejected returns.
Coordinate with the returns processor and fulfillment teams on Amazon MCF and Fulfilled by TikTok order issues.
Create and maintain TikTok Shop apparel and footwear listings, including titles, descriptions, variants, images, size charts, attributes, pricing, and shipping templates.
Align TikTok Shop listings with Amazon catalog SKUs using the UPC-based product map.
Create and maintain Shein and Shopify listings and process Stadium Goods dropship orders through Shopify.
Handle marketplace customer messages, returns, account health, violations, appeals, order status, and tracking.
Run inventory sync checks, document SOPs with Loom walkthroughs, and receive training on promotions, affiliate samples, and Shopify launch setup.
Deliver weekly operations summaries and maintain violation, returns, and listing trackers for leadership review.

Requirements

What you’ll need

1+ years of hands-on experience operating a TikTok Shop (US market) from the seller side in Seller Center; creator-side or affiliate-only experience does not qualify on its own.
Direct experience filing appeals for TikTok Shop listing violations or shop-level actions.
Direct experience working the TikTok Shop returns and refunds queue, including disputing returns and handling partial refunds.
Hands-on experience creating and maintaining TikTok Shop listings with multiple variants, images, attributes, and shipping templates.
Organized and reliable with recurring queues, daily checklists, logs, and deadlines.
Comfortable in Google Sheets, including filters, lookups, and basic formulas.
Excellent written English.
Strong working proficiency with AI tools, especially Claude; experience using AI for appeals, customer responses, listing copy, and procedure documentation.
Nice-to-have: Amazon Seller Central experience.
Nice-to-have: Experience with multichannel listing tools such as 4Seller and Amazon Multi-Channel Fulfillment or Fulfilled by TikTok.
Nice-to-have: Familiarity with TikTok Shop affiliate operations or Euka and FastMoss.
Nice-to-have: Experience selling branded athletic apparel or footwear and handling brand authorization or proof-of-purchase requirements.
Nice-to-have: Seller-side experience on Shein.
Nice-to-have: Shopify admin or retail-partner dropship fulfillment experience.
Familiarity with TikTok Shop Seller Center, Shein Seller Center, Shopify admin, 4Seller, Amazon Seller Central, Google Sheets and Drive, Slack, Asana, Gmail, Loom, and Claude.

Benefits

Comp & perks

Remote Work: Work from anywhere—our team is global, and we value work-life balance.
Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
Claude Pro account provided.
Confidentiality and Non-Circumvention Agreement as part of the recruitment process.