Lago

Performance Marketing

• Work directly with the founder on paid social strategy and execution across Meta, TikTok, AppLovin, and Pinterest
• Audit new accounts and present findings on structure, attribution, audience segments, placements, and demographics
• Build and run account structures that consolidate signal across ad sets
• Design creative and audience tests with defined minimum spend per test
• Set up audience infrastructure, including customer lists, exclusions, and existing-customer spend controls
• Build and maintain catalog and dynamic product ads across collections
• Standardize attribution settings and explain how attribution windows affect reported results
• Plan and interpret conversion lift studies and translate incremental results into budget and target decisions
• Write creative briefs from performance data and provide feedback to client creative teams
• Expand budgets onto TikTok, AppLovin, and Pinterest where supported by performance
• Report on Shopify revenue, MER, new customer acquisition, and contribution rather than only platform ROAS

Senior Paid Social Manager

Customer Support

• Independently manage buyer-seller messaging across an assigned book of Amazon client accounts
• Own end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to Amazon
• Coordinate return and refund decisions with brand management
• Synthesize defect patterns, listing accuracy gaps, and image/copy mismatches and hand them off to Listing and Case Specialist teams
• Identify complaints rooted in FBA issues and route them to the FBA Resolution team with documentation
• Use structured escalation paths with Amazon for complex buyer-seller disputes
• Act as an SME or Trainual content owner for at least one Customer Service function
• Provide day-to-day casework guidance to Customer Service Specialist I peers
• Monitor Amazon buyer-side policy changes using blogs, LinkedIn, and seller forums
• Maintain or exceed department performance standards
• Perform other duties as assigned

Customer Service Specialist, E-commerce

Graphics Designer

• Design marketing and sales collateral, including decks, one-pagers, case studies, and brochures
• Design event materials such as invites, signage, and booth assets
• Design landing pages for campaigns and event registration
• Design digital and print ads, website graphics, and social media graphics
• Maintain visual brand identity and consistency across materials
• Proofread materials for accuracy and clarity before distribution to clients or prospects
• Manage multiple design requests simultaneously and meet deadlines

B2B Marketing Graphic Designer

Revenue Operations

• Own and administer the company's CRM platform, ensuring data integrity, workflow automation, and user adoption
• Build and maintain dashboards and reports for pipeline health, forecasting accuracy, and revenue performance
• Design and document sales processes, playbooks, and workflows
• Identify revenue funnel bottlenecks and implement solutions to improve conversion rates and cycle times
• Manage and optimize the sales technology stack, including CRM, engagement tools, and enrichment platforms
• Partner with Sales, Marketing, and Customer Success leadership on funnel definitions, handoff processes, and attribution models
• Support sales forecasting through accurate data models and pipeline hygiene standards
• Onboard new tools and train team members on systems and processes
• Conduct regular audits of CRM data, lead routing, and reporting accuracy
• Provide ad hoc analysis for leadership decisions regarding headcount, territory, and go-to-market strategy

Revenue Operations Manager – Talent Marketplace

• Own and administer the company's CRM platform, ensuring data integrity, workflow automation, and user adoption.
• Build and maintain dashboards and reports providing visibility into pipeline health, forecasting accuracy, and revenue performance.
• Design and document sales processes, playbooks, and workflows to improve efficiency and consistency.
• Identify revenue-funnel bottlenecks and implement solutions to improve conversion rates and cycle times.
• Manage and optimize the sales technology stack, including CRM, engagement tools, and enrichment platforms.
• Partner with Sales, Marketing, and Customer Success leadership on funnel definitions, handoff processes, and attribution models.
• Support sales forecasting through accurate data models and pipeline hygiene standards.
• Onboard new tools and train team members on systems and processes.
• Conduct regular audits of CRM data, lead routing, and reporting accuracy.
• Provide ad hoc analysis to support leadership decisions on headcount, territory, and go-to-market strategy.

• Align sales, marketing, and customer success processes, data, and technology to drive predictable and scalable revenue growth
• Own and administer the company's CRM platform
• Ensure CRM data integrity, workflow automation, and user adoption
• Build and maintain dashboards and reports covering pipeline health, forecasting accuracy, and revenue performance
• Design and document sales processes, playbooks, and workflows
• Identify revenue-funnel bottlenecks and implement solutions to improve conversion rates and cycle times
• Manage and optimize the sales technology stack
• Partner with Sales, Marketing, and Customer Success leadership on funnel definitions, handoff processes, and attribution models
• Support sales forecasting through accurate data models and pipeline hygiene standards
• Onboard new tools and train team members on systems and processes
• Conduct regular audits of CRM data, lead routing, and reporting accuracy
• Provide ad hoc analysis for leadership decisions on headcount, territory, and go-to-market strategy

Project Manager

• Maintain and optimize Asana project structures, workflows, and templates
• Build and implement Asana rules and automations to improve task routing and accountability
• Ensure projects follow standardized Asana best practices and company processes
• Create and update reusable project templates for recurring initiatives
• Maintain organized project boards with consistent naming conventions and task hygiene standards
• Monitor task progress daily and ensure deadlines and deliverables remain on track
• Audit projects for overdue tasks, missing assignees, incomplete details, and stalled deliverables
• Follow up with task owners and escalate blockers, overdue deliverables, and workflow issues
• Coordinate deliverables across departments and streamline task handoffs
• Track cross-functional dependencies and resolve bottlenecks
• Support alignment across marketing, creative, ads, brand management, and leadership teams
• Maintain Asana dashboards and reporting views for leadership
• Provide recurring project status updates, including overdue tasks and potential risks
• Track workflow trends and identify process improvement opportunities
• Assist with creating and maintaining Standard Operating Procedures and internal workflow documentation
• Update SOPs and workflows as systems evolve
• Support continuous improvement efforts across departments
• Perform other duties as assigned based on business needs

• Maintain and optimize Asana project structures, workflows, and templates
• Build and implement Asana rules and automations for task routing and accountability
• Ensure projects follow standardized Asana best practices and company processes
• Create and update reusable project templates
• Maintain organized project boards, naming conventions, and task hygiene
• Monitor task progress daily and ensure deadlines and deliverables stay on track
• Audit projects for overdue tasks, missing assignees, incomplete details, and stalled deliverables
• Follow up with task owners and escalate blockers, overdue deliverables, and workflow issues
• Coordinate deliverables across departments and streamline task handoffs
• Track dependencies and resolve bottlenecks across marketing, creative, ads, brand management, and leadership teams
• Maintain Asana dashboards and reporting views for leadership
• Provide recurring project status updates and identify process improvement opportunities
• Assist with Standard Operating Procedures and internal workflow documentation
• Update SOPs and workflows as systems evolve
• Perform other duties as assigned

• Maintain and optimize Asana project structures, workflows, and templates
• Build and implement Asana rules and automations to improve task routing and accountability
• Ensure projects follow standardized Asana best practices and company processes
• Create and update reusable project templates for recurring initiatives
• Maintain organized project boards with consistent naming conventions and task hygiene standards
• Monitor task progress daily and ensure deadlines and deliverables remain on track
• Audit projects for overdue tasks, missing assignees, incomplete details, and stalled deliverables
• Follow up with task owners and escalate blockers, overdue deliverables, and workflow issues
• Coordinate deliverables across departments and streamline task handoffs
• Track cross-functional dependencies and resolve bottlenecks
• Support operational alignment across marketing, creative, ads, brand management, and leadership teams
• Maintain Asana dashboards and reporting views for leadership
• Provide recurring project status updates, including overdue tasks and potential risks
• Track workflow trends and identify process improvement opportunities
• Assist with creating and maintaining Standard Operating Procedures (SOPs)
• Document internal workflows and update SOPs as systems evolve
• Support continuous improvement efforts across departments
• Perform other duties as assigned based on business needs

Ecommerce

• Maintain and improve the custom Shopify Hydrogen storefront using React and React Router
• Build responsive, accessible interfaces using HTML, CSS, and JavaScript
• Work with Shopify’s Storefront API, GraphQL, collections, products, variants, metafields, and other Shopify data
• Translate business requirements and rough mockups into intuitive, functional ecommerce experiences
• Evaluate proposed features for technical feasibility and recommend alternatives when API or platform limitations exist
• Troubleshoot issues across the storefront, Shopify data/APIs, browser behavior, and third-party integrations
• Work with Storyblok headless CMS and Algolia search and recommendation functionality
• Implement and troubleshoot ecommerce analytics and marketing integrations
• Support ecommerce SEO requirements including redirects, canonical tags, structured data, breadcrumbs, metadata, and indexability
• Improve frontend performance, usability, and maintainability
• Communicate technical constraints, tradeoffs, and recommendations clearly to technical and non-technical team members
• Work effectively within and improve an existing custom codebase

Frontend Developer – React, Shopify Hydrogen

• Maintain and improve a custom Shopify Hydrogen storefront using React and React Router
• Build responsive, accessible interfaces using HTML, CSS, and JavaScript
• Work with Shopify's Storefront API, GraphQL, collections, products, variants, metafields, and other Shopify data
• Translate business requirements and rough mockups into intuitive, functional e-commerce experiences
• Evaluate proposed features for technical feasibility and recommend alternatives when API or platform limitations exist
• Troubleshoot issues across the storefront, Shopify data/APIs, browser behavior, and third-party integrations
• Work with Storyblok headless CMS and Algolia search and recommendation functionality
• Implement and troubleshoot e-commerce analytics and marketing integrations
• Support e-commerce SEO requirements including redirects, canonical tags, structured data, breadcrumbs, metadata, and indexability
• Improve frontend performance, usability, and maintainability
• Communicate technical constraints, tradeoffs, and recommendations to technical and non-technical team members
• Work effectively within and improve an existing custom codebase