FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, particularly in the cycling domain, with proficiency in both English and German. Capable of guiding customers through claims processes while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
B2B Customer SupportClaims ProcessingBicycle Insurance KnowledgeBilingual CommunicationCustomer Feedback Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementTechnical Cycling TermsBicycle Technology Understanding
Soft Skills
EmpathyProblem-SolvingCommunication
Tools & Technologies
Web ChatEmail Communication
Industry Keywords
CyclingBicycle TheftCycling InjuriesCustomer Experience (CX)
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Support Laka customers and potential customers with questions about products, services, bicycle insurance, and new initiatives via web chat and email
- Help members file claims and guide them through replacing or repairing bikes and cycling kit
- Coordinate claim-related activities with shops, manufacturers, distributors, and other third parties
- Serve as first point of contact for B2B partners, supporting riders returning to the road
- Collaborate with the CX team across the UK and Netherlands to provide a swift, seamless member experience
- Collect ongoing customer feedback and produce actionable insights for decision-making
- Participate in squad-based projects with Marketing, Product, and Technology teams
Requirements
What you’ll need- Speak English and German
- Strong empathy for cyclists and understanding of the impact of bicycle theft, damage, or cycling injuries
- Decent understanding of technical cycling terms and bike technology
- Comfortable helping people through difficult situations
- Fast learner able to get up to speed with common tools; training provided
- Excellent written communication in native German and English
- Passion for cycling is advantageous to the role
- Must currently have the right to work in the UK
- Visa sponsorship is not available
Benefits
Comp & perks- Remote-first way of working; choose to work from home or London & Bristol offices, with no minimum office-day expectation
- Share options granted when joining
- Company bonus scheme: annual cash bonus of 5% of base salary if company targets are met
- 25 days annual leave plus bank holidays, with up to 5 days rollover per year
- Laka pays 3% of base salary into pension
- Individual private medical insurance, with option to add partners and dependants at a small cost
- £15 lunch allowance on the first Wednesday of each month
- Company-wide events throughout the year
- Monthly office social activity budget
- Laka swag, including a jumper and T-shirts
- £10 monthly credit toward insuring bikes, plus cycling industry discounts
- Unlimited mental health support via Spill, including one-to-one therapy sessions
- Reasonable adjustments available during the application or assessment process