Laka

Customer Success Manager

• Support Laka customers and potential customers with questions about products, services, bicycle insurance, and new initiatives via web chat and email
• Help members file claims and guide them through replacing or repairing bikes and cycling kit
• Coordinate claim-related activities with shops, manufacturers, distributors, and other third parties
• Serve as first point of contact for B2B partners, supporting riders returning to the road
• Collaborate with the CX team across the UK and Netherlands to provide a swift, seamless member experience
• Collect ongoing customer feedback and produce actionable insights for decision-making
• Participate in squad-based projects with Marketing, Product, and Technology teams

Explore Customer Success Specialist, German & English at Laka. Review requirements and application details.