Lakewood Church

Operations

• Provide strategic and operational leadership for Lakewood Church services, special services, ministry environments, and the Service Team Ministry
• Lead operational planning and readiness for weekend services, special services, conferences, and church-wide events
• Develop and maintain service plans, procedures, schedules, staffing models, and communication systems
• Coordinate Service Team Ministry staffing and volunteer coverage
• Anticipate operational needs, identify gaps, and coordinate solutions before and during services and events
• Establish communication, escalation, and accountability practices
• Lead, develop, and empower Service Team Ministry staff and volunteer leaders
• Develop and implement volunteer recruitment, onboarding, training, scheduling, leadership development, engagement, and retention strategies
• Oversee Planning Center and related systems for scheduling, staffing, communication, and ministry coordination
• Evaluate staffing models and volunteer deployment practices
• Establish operational standards, processes, checklists, and best practices
• Evaluate service execution, ministry protocols, staffing practices, and operational processes using observation, data, feedback, and measurable outcomes
• Identify operational challenges and implement improvements for effectiveness, efficiency, consistency, and scalability
• Develop and test new approaches to service operations, team deployment, communication, and ministry practices
• Monitor operational performance and advise ministry leadership on emerging needs, risks, and improvement opportunities
• Partner with Safety, Security, Facilities, Events, and ministry teams on safety, emergency response, crowd-flow, and operational procedures
• Develop and coordinate operational training for staff, ministry leaders, and volunteers
• Ensure Service Team leaders and volunteers understand procedures, expectations, and emergency response responsibilities
• Manage assigned budgets, equipment, supplies, and ministry resources
• Develop systems and service standards supporting a welcoming and consistent guest experience
• Partner with ministry leaders to address service-related barriers and operational challenges
• Collaborate across departments to promote unity, consistency, and effectiveness
• Support initiatives advancing Lakewood Church’s vision and mission
• Provide leadership, coaching, and development to staff, volunteer leaders, and project teams
• Support hiring, onboarding, performance management, and ongoing development of assigned staff
• Foster a positive, respectful, accountable, and ministry-focused team environment
• Perform other related duties as assigned
• Attend Church services and classes, serve in ministry or as a Prayer Partner, and participate in community outreaches

Explore Director of Service Development – Operations at Lakewood Church. Review requirements and application details.