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Senior Salesforce Administrator
Lamb Weston. Lead configuration and enhancement of core Sales and Service Cloud functionality, including leads, opportunities, account/contact management, forecasting, territory management, sales workflows, case management, queues, and knowledgebase content .
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Lead configuration and enhancement of core Sales and Service Cloud functionality, including leads, opportunities, account/contact management, forecasting, territory management, sales workflows, case management, queues, and knowledgebase content
- Gather requirements from business teams and the AMS-partner, validate proposed solutions, and ensure configurations support business goals and processes
- Support user acceptance testing through test planning, coordination, and issue resolution
- Serve as the primary Salesforce administrator, managing incidents, troubleshooting issues, and ensuring platform performance and availability
- Own and deliver enhancement requests, including configuration changes, automation updates such as flows and validation rules, and UI improvements, in collaboration with development teams
- Promote platform best practices, standardization, scalability, and adherence to enterprise governance standards
Requirements
What you’ll need- 5+ years of Salesforce administration experience in enterprise environments
- Deep understanding of Sales and Service Cloud capabilities
- Proven experience supporting both project implementations and production support environments
- Understanding of integrations and upstream/downstream systems (ERP, marketing automation etc)
- Familiarity with UAT processes and working within a structured release cycle
- Strong interpersonal and communication skills across cultures and regions with a customer-service mindset
- Salesforce Administrator certification required
- Advanced Admin and/or Sales or Service Cloud Consultant certification a strong plus
Benefits
Comp & perks- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services – mental health and other concierge type services
- Compensation and bonus incentive programs