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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on resolving user issues and enhancing user experience. Proficient in audio production and familiar with various DAWs, ensuring effective communication and support for a growing customer base.
Highest-signal resume keywords
Customer Support ExperienceAudio KnowledgeProficiency in EnglishHands-On Experience with DAWsKnowledge of Mac and PC Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Audio ProductionUser Issue TrackingWorkflow DocumentationTechnical Issue EscalationFirst-Line Support
Soft Skills
CommunicationProblem-Solving
Tools & Technologies
Synchro Arts ProductsDAWsILok License Manager
Industry Keywords
Music IndustryRecordingAudio Engineering
Tech Stack
Tools & technologiesFluxVue.js
About the role
Key responsibilities & impact- Log and track user issues in an organized manner
- Escalate serious and recurring technical issues through the appropriate channels
- Communicate with users and work with them through to resolution
- Develop proficiency with Synchro Arts products across a wide range of DAWs
- Research, document, and update workflows, including potential improvements
- Provide first-line support to a rapidly growing customer base
- Maintain an overview of user experiences, issues, and feedback
- Relay this information to the Customer Operations Manager
Requirements
What you’ll need- Experience working in a Customer Support role
- Passion for and knowledge of music and the music industry
- Solid audio knowledge and experience in music production
- Proficiency in English required
- Hands-on experience with and knowledge of at least two DAWs preferred
- Knowledge of both Mac and PC environments is an asset
- Experience using iLok License Manager is an asset
- Educational background in recording, music, or audio engineering is an asset
Benefits
Comp & perks- Competitive compensation based on the role, experience, and expertise
- Frequent office and social events (Monday catering, Bagel Tuesdays, 5 à 7s, etc.)
- Free access to LANDR products
- Opportunity to join the LANDR Band
- Partnerships with local music events and festivals