LANDR

IT Support

• Log and track user issues in an organized manner
• Escalate serious and recurring technical issues through the appropriate channels
• Communicate with users and work with them through to resolution
• Develop proficiency with Synchro Arts products across a wide range of DAWs
• Research, document, and update workflows, including potential improvements
• Provide first-line support to a rapidly growing customer base
• Maintain an overview of user experiences, issues, and feedback
• Relay this information to the Customer Operations Manager

Technical Support Specialist

Accountant

• Run semi-monthly payroll end to end: inputs, validation, approvals, and journal entries
• Handle source deductions and remittances, year-end slips (T4/RL-1), and Records of Employment (ROEs)
• Reconcile payroll liabilities, benefits, and pension accounts; coordinate with EOR providers for non-Canadian staff
• Help manage the full accounts payable cycle: invoice intake, coding, approvals, and payment runs (CAD, USD, and other currencies)
• Maintain vendor records, respond to vendor questions, and reconcile vendor statements
• Track and record monthly accruals and prepaid expenses
• Prepare monthly revenue reports from Stripe and other payment platforms: balance and transaction exports, pivot tables, foreign exchange, and journal entries
• Reconcile sales tax collected (GST/QST, VAT, and US sales tax) and provide figures for filings
• Reconcile revenue to bank accounts and the general ledger (GL), investigate variances, and support deferred revenue schedules
• Complete balance sheet reconciliations for assigned areas within the monthly close calendar
• Support year-end audit requests and document processes and internal controls
• Identify ways to automate or simplify recurring work

Intermediate Accountant, Part-Time, 3 Months

Video Editor

• Create and feature in short-form vertical videos for TikTok, Instagram, YouTube Shorts, and other platforms
• Create and feature in long-form video walkthroughs
• Pitch video ideas based on current music and pop-culture trends, sounds, releases, and artist conversations
• Write or adapt concise, jargon-free scripts and hooks tailored to each platform
• Collaborate with social, design, and video teams on shoot planning and editing notes
• Review content performance with LANDR’s Organic team and use results to guide future content
• Monitor platform trends and formats and propose new ideas for testing

Technical Support Specialist

Intermediate Accountant, Part-Time, 3 Months

Video Content Creator