Client Support Specialist

Landtrust Title Services

. Serve as the primary point of contact for agents, attorneys, lenders, and internal team members before and after files are scheduled for closing .

Posted 11/7/2026full-timeSchaumburg • Illinois • United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing closing processes, including preparing and issuing Closing Protection Letters and handling earnest money transactions. Strong communication and problem-solving skills are essential for effective collaboration with agents, attorneys, and lenders.

Highest-signal resume keywords

Customer Service ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsAttention to DetailProblem-Solving Abilities

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

New File ReviewsClosing Protection LettersClosing DisclosuresProperty Tax ResearchResware ProficiencyDocument LabelingEarnest Money ManagementTeam Collaboration

Soft Skills

Effective Problem-SolvingPatient Under PressureTeam-Oriented MindsetOwnership and Accountability

Tools & Technologies

Resware

Industry Keywords

Closing ProcessesTitle InquiriesEarnest Money ReceiptsLender DocumentsClient Support

About the role

Key responsibilities & impact

Serve as the primary point of contact for agents, attorneys, lenders, and internal team members before and after files are scheduled for closing
Manage requests related to upcoming closings and general title inquiries
Respond to emails within two hours of receipt
Manage incoming requests in the shared inbox
Complete New File Reviews in Resware, including opening files, preparing FedEx labels, requesting buyer’s attorney fees and commission statements, obtaining final lender figures, and labeling documents
Prepare and issue Closing Protection Letters (CPLs) and required lender documents
Prepare Strict Joint Order (SJO) agreements for earnest money
Provide earnest money receipts and assist with refunds for cancelled transactions
Handle earnest money-related inquiries and requests
Research and verify property tax information
Prepare preliminary Closing Disclosures and fulfill lender-related title requests
Enter buyer’s attorney fees in Resware
Upload, associate, and label lender and seller documents in Resware
Attend weekly team meetings and monthly Client Support meetings
Complete an average of 10–20 New File Reviews per day
Prepare and issue an average of 10–15 CPLs per day
Respond to or acknowledge personal and team emails within two hours

Requirements

What you’ll need

Prior customer service experience
Strong written and verbal communication skills
Effective problem-solving abilities
Patient, level-headed, and able to perform well under pressure
Strong attention to detail
Ability to collaborate and work effectively within a team
Team-oriented mindset
Demonstrates ownership and accountability for work

Benefits

Comp & perks

Medical
Dental
401k with matching
PTO
VTO