Landtrust Title Services

Customer Support

• Serve as the primary point of contact for agents, attorneys, lenders, and internal team members before and after files are scheduled for closing
• Manage requests related to upcoming closings and general title inquiries
• Respond to emails within two hours of receipt
• Manage incoming requests in the shared inbox
• Complete New File Reviews in Resware, including opening files, preparing FedEx labels, requesting buyer’s attorney fees and commission statements, obtaining final lender figures, and labeling documents
• Prepare and issue Closing Protection Letters (CPLs) and required lender documents
• Prepare Strict Joint Order (SJO) agreements for earnest money
• Provide earnest money receipts and assist with refunds for cancelled transactions
• Handle earnest money-related inquiries and requests
• Research and verify property tax information
• Prepare preliminary Closing Disclosures and fulfill lender-related title requests
• Enter buyer’s attorney fees in Resware
• Upload, associate, and label lender and seller documents in Resware
• Attend weekly team meetings and monthly Client Support meetings
• Complete an average of 10–20 New File Reviews per day
• Prepare and issue an average of 10–15 CPLs per day
• Respond to or acknowledge personal and team emails within two hours

Explore Client Support Specialist at Landtrust Title Services. Review requirements and application details.

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Client Support Specialist