IT Support / NOC Engineer, French

Langate Software

. Handle L1/L2 technical support requests for business users and client environments .

Posted 9/15/2026full-timeRemote • UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities in Microsoft 365 administration, including Exchange Online and Teams, alongside proficiency in networking fundamentals and remote IT support tools. Effectively communicates in both French and English while managing multiple client environments and maintaining detailed documentation.

Highest-signal resume keywords

Microsoft 365 AdministrationWindows Server SupportNetworking FundamentalsRemote IT SupportUpper-Intermediate+ French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365Windows ServerDNSDHCPTCP/IPVPNActive DirectoryRemote Support ToolsBasic Mac OS SupportPowerShell Scripting

Soft Skills

Customer-Service MindsetAbility to Work Under PressureStrong Communication SkillsReliability and DisciplineFlexibility

Tools & Technologies

ConnectWiseITglueMicrosoft DefenderBitdefenderSophosTeamViewerScreenConnectRMM ToolsPSA ToolsTicketing Platforms

Certifications & Qualifications

MS-900Network+Microsoft 365Azure FundamentalsSophos

Industry Keywords

MSPNOCRemote IT SupportOutsourced Infrastructure SupportClient-Specific Applications

Tech Stack

Tools & technologies

AzureCitrixCloudDNSFirewallsTCP/IPVMware

About the role

Key responsibilities & impact

Handle L1/L2 technical support requests for business users and client environments
Monitor customer infrastructure, cloud systems, servers, and endpoints
Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues
Support Windows desktop, Windows Server, and basic Mac OS
Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios
Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos, or similar solutions
Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue
Communicate with third-party vendors and software support teams when deeper troubleshooting is required
Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes
Work independently in a fast-moving support environment
Participate in HR, technical, and client interviews during the hiring process

Requirements

What you’ll need

Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support
Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD
Experience with Windows Server and Windows desktop support
Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches
Experience with remote support tools such as TeamViewer, ScreenConnect or similar
Experience with ticketing and documentation discipline
Ability to support several clients or environments at the same time without losing structure
Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly
Upper-Intermediate+ French and English, both written and spoken, for effective communication with customers
Basic Mac OS support
Nice-to-have: experience with MSP tools such as ConnectWise, Kaseya, or similar
Nice-to-have: experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar
Nice-to-have: basic PowerShell scripting
Nice-to-have: experience supporting QuickBooks, Sage, tax/accounting software, or other client-specific applications
Nice-to-have: certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar
Nice-to-have: experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure
Reliable and disciplined in daily support work
Calm under pressure during incidents or urgent client requests
Strong customer-service mindset
Able to document work clearly and consistently
Flexible with different client environments, tools, and processes
Able to learn new systems quickly and ask the right questions when documentation is missing
Ability to work 40 hours per week, Monday through Friday, 8AM to 5PM CEST

Benefits

Comp & perks

Competitive compensation
B2B contract
Paid sick leave
20 days of paid vacation
Free English lessons
Flexible work schedule
Official holidays are non-working days
Paid courses and certifications
Coach / psychologist consultation
Workshops
Career development plan
Mentoring
Education
Medical Health Insurance
Cutting-edge technologies on real projects
Team-building events and group activities
Remote work options