Langate Software

Network Operations

• Handle L1/L2 technical support requests for business users and client environments
• Monitor customer infrastructure, cloud systems, servers, and endpoints
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues
• Support Windows desktop, Windows Server, and basic Mac OS
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos, or similar solutions
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes
• Work independently in a fast-moving support environment
• Participate in HR, technical, and client interviews during the hiring process

IT Support / NOC Engineer, French