Account Manager

Language Services Associates

. Serve as the primary relationship owner and customer advocate for a targeted portfolio of mid-market Growth Accounts .

Posted 10/8/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative account management, relationship building, and proactive engagement strategies to drive growth and customer satisfaction. Proficient in analyzing account health and trends while effectively managing CRM documentation and reporting.

Highest-signal resume keywords

Consultative Account ManagementRelationship BuildingCRM Systems FamiliarityGrowth PlanningCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Opportunity IdentificationAccount Health AnalysisRenewal PlanningCustomer ReportingService Expansion

Soft Skills

Effective NetworkingTime ManagementOrganizational SkillsFollow-Through

Tools & Technologies

DynamicsMS OfficeCustomer Reporting Platforms

Industry Keywords

Mid-Market Growth AccountsStakeholder EngagementCustomer SatisfactionRenewal EffortsRFP Management

About the role

Key responsibilities & impact

Serve as the primary relationship owner and customer advocate for a targeted portfolio of mid-market Growth Accounts
Cultivate and maintain relationships with contacts, decision makers, operational users, procurement, finance, influencers, and other stakeholders
Identify, qualify, document, and advance consultative growth opportunities, including service expansion and new service lines
Partner with Product Management, Marketing, Sales Enablement, Operations, and other internal stakeholders
Own renewal readiness planning, including renewal timelines, competitive risk, pricing, scope, and customer satisfaction
Support and manage renewal and RFP efforts
Develop and manage proactive account engagement plans with customer touchpoints at least every 60 days
Respond to and resolve customer inquiries and issues while maintaining communication through resolution
Maintain account plans covering customer profiles, stakeholders, health indicators, growth and renewal goals, risks, and action items
Monitor service, revenue, utilization, adoption, engagement, and issue trends
Complete reports, action items, updates, and key activities by internal deadlines
Maintain accurate Dynamics or current CRM documentation for customer interactions, opportunities, risks, commitments, and next steps
Perform other duties as assigned by Director and/or Senior and Executive leadership

Requirements

What you’ll need

Strong verbal and written communication skills
Effective relationship-building and networking skills across multiple organizational levels
Consultative account management, growth planning, and opportunity identification skills
Ability to interpret revenue, utilization, service, and account-health trends
Familiarity with CRM systems, MS Office, and customer reporting and activity platforms
Strong time management, portfolio prioritization, follow-through, and organizational skills

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) with partial match
Employer-covered benefits
Generous 401(k) match for qualifying employees
Free parking