Language Services Associates

Account Manager

• Serve as the primary relationship owner and customer advocate for a targeted portfolio of mid-market Growth Accounts
• Cultivate and maintain relationships with contacts, decision makers, operational users, procurement, finance, influencers, and other stakeholders
• Identify, qualify, document, and advance consultative growth opportunities, including service expansion and new service lines
• Partner with Product Management, Marketing, Sales Enablement, Operations, and other internal stakeholders
• Own renewal readiness planning, including renewal timelines, competitive risk, pricing, scope, and customer satisfaction
• Support and manage renewal and RFP efforts
• Develop and manage proactive account engagement plans with customer touchpoints at least every 60 days
• Respond to and resolve customer inquiries and issues while maintaining communication through resolution
• Maintain account plans covering customer profiles, stakeholders, health indicators, growth and renewal goals, risks, and action items
• Monitor service, revenue, utilization, adoption, engagement, and issue trends
• Complete reports, action items, updates, and key activities by internal deadlines
• Maintain accurate Dynamics or current CRM documentation for customer interactions, opportunities, risks, commitments, and next steps
• Perform other duties as assigned by Director and/or Senior and Executive leadership

Explore Account Manager at Language Services Associates. Review requirements and application details.

Business Development Rep

• Identify, analyze, and qualify relevant public procurement opportunities, including RFPs, RFIs, RFQs, and solicitations
• Monitor SAM.gov, state/local e-procurement sites, and cooperative purchasing schedules
• Prospect for public sector opportunities through targeted outreach and industry networking
• Engage procurement officers, small business liaisons, program managers, and prime contractor partners
• Lead early capture efforts and identify strategic teaming, subcontracting, and joint venture opportunities
• Partner with Sales Enablement, pricing, and service delivery teams on compliant proposal responses
• Ensure pricing alignment and provide voice-of-the-customer insights for government submissions
• Conduct discovery sessions and capabilities briefings with agency decision makers
• Evaluate agency language access and communication mandates, including Title VI and Section 508 compliance
• Maintain capture status, agency touchpoints, contract vehicles, and pipeline forecasts in Microsoft Dynamics
• Report directly to the Director of Sales
• Perform other duties as assigned or required

Explore Business Development Executive – Government at Language Services Associates. Review requirements and application details.