Collections Specialist

LanguageLine Solutions

. Manage an assigned portfolio of customer accounts and perform timely collection activity on open and past-due receivables .

Posted 11/10/2026full-timeRemote • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounts receivable management, including collections, account reconciliation, and cash application. Proficient in maintaining customer relationships while ensuring compliance with collection policies and managing financial information confidentially.

Highest-signal resume keywords

Accounts Receivable ManagementCollections ExperienceERP Systems ProficiencyProfessional Communication SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable AgingCash ApplicationCollection DocumentationData Input and ManagementAccount Reconciliation

Soft Skills

OrganizationTime ManagementAttention to DetailFollow-ThroughSound Judgment

Tools & Technologies

SalesforceGreat PlainsCRM SystemsAccounting SoftwareCollections Systems

Industry Keywords

Customer AccountsBillingFinance OperationsPayment CommitmentsDispute Resolution

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage an assigned portfolio of customer accounts and perform timely collection activity on open and past-due receivables
Review accounts receivable aging and prioritize follow-up based on balance, delinquency, payment history, risk, and agreed next action
Contact customers by telephone and email to resolve overdue balances, confirm invoice status, and secure payment
Obtain and document payment commitments or approved payment arrangements and follow up on missed or upcoming commitment dates
Record collection activity, customer communications, payment commitments, and account status accurately in approved systems
Maintain professional customer relationships while applying collection policies consistently and protecting confidential information
Research disputed or delinquent balances using invoices, contracts, billing records, payment history, credits, and customer correspondence
Partner with Sales, Customer Service, Billing, and other internal teams to resolve account discrepancies and customer concerns
Document dispute causes, decisions, supporting records, and final resolutions to maintain an accurate audit trail
Communicate account status, payment commitments, disputes, collection risks, and required actions to the AR & Collections Manager and relevant stakeholders
Track assigned work, meet follow-up dates and reporting deadlines, and raise capacity or priority conflicts promptly
Support AR email responses, cash-receipt administration, electronic filing, archiving, mailing, or courier activities as business needs require
Perform other finance duties as assigned

Requirements

What you’ll need

High school diploma or equivalent is required
Associate degree or relevant coursework in accounting, finance, or business is preferred
One or more years of experience in accounts receivable, collections, billing, cash application, customer service, or finance operations is preferred but not required
Experience managing customer accounts or a business-to-business collections portfolio is preferred
Experience using ERP, CRM, accounting, or collections systems such as Salesforce or Great Plains is preferred
Professional telephone and written communication skills
Working knowledge of accounts receivable aging, collections, account reconciliation, cash application, and collection documentation is preferred
Basic Excel skills including data input, management, validation, and report preparation
Research, analytical, reconciliation, and problem-solving skills
Organization, time management, follow-through, and attention to detail across multiple customer accounts and deadlines
Ability to maintain accurate records, exercise sound judgment, and handle customer and financial information confidentially
Must be authorized to work in the United States without visa sponsorship

Benefits

Comp & perks

Remote work
No travel expected
Equal opportunity employment and nondiscrimination
Reasonable accommodations for qualified individuals with disabilities
Authorized U.S. work without visa sponsorship requirement