LanguageLine Solutions

Translator

• Render accurate and complete meaning between source and target languages in consecutive interpretation
• Facilitate communication between English speakers and speakers of another language
• Interpret verbal messages for LanguageLine Solutions' clients and customers with limited English proficiency
• Remain impartial and unbiased while following correct protocol
• Recognize and respond sensitively to cultural differences
• Manage call flow without taking over the call
• Avoid interacting with the limited-English speaker without client permission
• Follow LanguageLine Solutions' interpreting guidelines and procedures
• Use industry-specific terminology and protocol, including medical, court, insurance, and government terminology
• Provide excellent customer service through appropriate tone, patience, and courtesy
• Maintain positive working relationships with the Contractor Liaison, Interpreter Resource Centre, and other departments

Mandarin Interpreter

• Render accurate and complete meaning between source and target languages in consecutive interpretation
• Facilitate communication between English speakers and speakers of other languages
• Interpret verbal messages accurately and completely for LanguageLine Solutions' clients and limited-English-proficiency customers
• Remain impartial and unbiased while following correct protocol
• Apply cultural understanding and sensitivity to differences between both languages
• Manage call flow without taking over the call
• Avoid interacting with limited-English speakers without client permission
• Follow LanguageLine Solutions' interpreting guidelines and procedures
• Use industry-specific terminology and protocols, including medical, court, insurance and government terminology
• Provide customer service with appropriate tone, patience and courtesy
• Maintain positive working relationships with the Contractor Liaison, Interpreter Resource Centre and other departments

• Handle on-demand telephone interpreting sessions between Sinhala and English speakers
• Render accurate concepts and meanings according to interpretation protocols
• Interpret across healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, court, and 911 contexts
• Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions
• Maintain a professional demeanor throughout interpreting sessions
• Remain calm during difficult, emotional, or emergency calls, including 911 calls
• Maintain punctuality and availability during work hours
• Follow client instructions and established protocols
• Use appropriate terminology and understand industry procedures
• Demonstrate cultural sensitivity while working in a diverse environment
• Work from a quiet and secure home office
• Provide verbal interpretation only; the position does not involve written translation

Mandarin Interpreter

Mandarin Interpreter

Sinhala Interpreter