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Laqus

Senior Customer Success Analyst – Data & Integrations

Laqus

. Map, capture, and monitor internal and external data on the behavior, usage, and potential of customers in the existing customer base.

Posted 9/24/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and customer experience optimization, leveraging advanced Excel skills and knowledge of financial markets to drive actionable insights. Proficient in managing integration projects and facilitating communication between technical teams and customers.

Highest-signal resume keywords
Advanced Excel SkillsData AnalysisAPI IntegrationsCustomer Experience OptimizationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data ManipulationFinancial MathematicsSQLLow-Code Automation ToolsMarket Analysis
Soft Skills
Assertive CommunicationCritical MindsetAdaptabilityCollaborationSolution-Oriented Mindset
Tools & Technologies
Power QueryN8nPower AutomateZapier
Industry Keywords
Capital MarketsSaaSFintechIntegration Projects

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Map, capture, and monitor internal and external data on the behavior, usage, and potential of customers in the existing customer base.
  • Continuously analyze Share of Wallet to identify upsell, cross-sell, and account expansion opportunities.
  • Combine market indicators with platform engagement data to generate actionable insights for the Customer Success and Sales teams.
  • Develop reports, dashboards, and analytical assessments focused on the customer experience.
  • Identify friction points in the customer journey and propose initiatives to address them.
  • Contribute to regular meetings and routines with the Commercial, Operations, and Product teams.
  • Serve as the technical and business liaison between customers and internal Product and IT/Engineering teams during integration projects.
  • Manage integration projects end to end, including timelines, requirements, expectations, blocker removal, onboarding, and hypercare operations.
  • Lead meetings.
  • Translate customers’ business needs for the technical team and translate technical information back to customers and business stakeholders.

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, Economics, Accounting, Engineering, or a related field.
  • Advanced Excel skills, including PivotTables, XLOOKUP/INDEX-MATCH, FILTER, Power Query, and other features.
  • Knowledge of financial markets, preferably capital markets.
  • Intermediate knowledge of Financial Mathematics.
  • Basic knowledge of SQL and data manipulation.
  • Practical or conceptual knowledge of API integrations and basic SaaS/Fintech systems architecture.
  • Basic knowledge of low-code automation tools, such as n8n, Power Automate, and Zapier.
  • Advanced English proficiency.
  • Ability to analyze large volumes of data and turn them into actionable insights and commercial or strategic action plans.
  • Assertive communication with internal and external customers and Product teams.
  • Ability to structure and communicate complex ideas clearly and objectively.
  • Ability to adapt communication and approach to different customer profiles.
  • Critical and constructive mindset, positively questioning processes, decisions, and directions.
  • Focus and resilience when dealing with challenges and high-pressure situations.
  • Ownership to drive requests forward and mobilize the necessary people to find solutions.
  • Encourages collaboration and the generation of new ideas within the team.
  • Solution-oriented mindset, considering impact and feasibility from a tactical perspective.
  • Preferred: previous experience in Capital Markets.
  • Preferred: experience or knowledge of programming languages.
  • Preferred: previous experience in SaaS, Fintech, or technology companies.
  • Preferred: experience with integrations, APIs, or automation.

Benefits

Comp & perks
  • Meal Voucher
  • Food Voucher
  • Health Insurance with no copayment, with the option to add dependents
  • Dental Insurance with no copayment, with the option to add dependents
  • Life Insurance
  • Semiannual Bonus
  • Referral Program with bonus
  • Subsidy for courses, training, and professional development
  • Psychological Support
  • Childcare Assistance
  • Birthday Day Off
  • TotalPass
  • Dog Day at the office
  • No dress code
  • High-Potential Program
  • Stock Options