Laqus

Data Analyst

• Map, capture, and monitor internal and external data on the behavior, usage, and potential of customers in the existing customer base.
• Continuously analyze Share of Wallet to identify upsell, cross-sell, and account expansion opportunities.
• Combine market indicators with platform engagement data to generate actionable insights for the Customer Success and Sales teams.
• Develop reports, dashboards, and analytical assessments focused on the customer experience.
• Identify friction points in the customer journey and propose initiatives to address them.
• Contribute to regular meetings and routines with the Commercial, Operations, and Product teams.
• Serve as the technical and business liaison between customers and internal Product and IT/Engineering teams during integration projects.
• Manage integration projects end to end, including timelines, requirements, expectations, blocker removal, onboarding, and hypercare operations.
• Lead meetings.
• Translate customers’ business needs for the technical team and translate technical information back to customers and business stakeholders.

Senior Customer Success Analyst – Data & Integrations