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Laravel

Enterprise Success Engineer

Laravel

. Serve as the primary technical point of contact for enterprise customers from onboarding through ongoing engagements .

Posted 9/29/2026full-timeRemote • Australia, Thailand, Japan, New Zealand, Singapore, IndonesiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in client engagement and technical guidance, with a strong focus on onboarding, migration, and ongoing support for enterprise customers. Proficient in Laravel and cloud deployment platforms, with excellent communication skills to advocate for client needs and foster trusted relationships.

Highest-signal resume keywords
Client-Facing ExperienceLaravel Framework ProficiencyCloud Deployment KnowledgeTechnical Communication SkillsImplementation and Migration Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
LaravelWeb Application ConstructsCloud TechnologiesDatabase MigrationCode-Level RecommendationsTechnical OnboardingMonitoring and Addressing Customer HealthInternal Tooling ContributionProduction Code ExperienceClient Documentation Creation
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationRelationship BuildingProblem SolvingAdaptability
Tools & Technologies
AWSGCPDigitalOceanLaravel ForgeLaravel VaporHerokuVercelRailway
Industry Keywords
SaaSPaaSIaaSStartup EnvironmentManagement ConsultingTechnical Account ManagementSales Engineering

Tech Stack

Tools & technologies
AWSCloudGoogle Cloud PlatformHerokuLaravelOpen Source

About the role

Key responsibilities & impact
  • Serve as the primary technical point of contact for enterprise customers from onboarding through ongoing engagements
  • Guide onboarding and migration projects, including environment setup, private infrastructure and networking, database migrations, and more
  • Provide consultative technical guidance on best practices, deployment workflows, and application performance within managed infrastructure
  • Contribute to and leverage internal tooling to proactively monitor and address customer health and usage
  • Review key metrics to address risks before they become issues
  • Own bespoke challenges end-to-end, addressing real-time client needs and acquiring new skills to resolve complex issues
  • Create and document client-ready materials such as professional emails, written guides, and presentations
  • Advocate for customers internally by relaying product feedback and bespoke needs to Product and Engineering leadership
  • Build trusted relationships with client stakeholders and act as their go-to technical advisor
  • Own customer communication through technical onboarding, go-live, and scale-up activities
  • Occasionally make code-level recommendations and contribute to internal tooling

Requirements

What you’ll need
  • 2+ years of client-facing experience, directly engaging with clients across advisory, implementation, or ongoing operational cadences
  • Experience with Laravel, the framework, in a personal or professional capacity
  • Technical literacy of general web application constructs (frontend, backend, database, cache, object storage, asset bundling, etc.) and relevant cloud infrastructure/deployment strategies (compute, networking, storage, security, etc.)
  • Working knowledge of the commercial and technical tradeoffs of Cloud technologies, including concepts such as serverless, autoscaling, networking/bandwidth, databases, and other related concepts
  • Excellent written and verbal communication skills in English
  • Based in APAC timezones
  • Experience in a client-facing role, including management consulting, investment banking, technical account management, sales engineering, or related roles
  • Experience leading or directly supporting implementation, migration, or cutover efforts impacting production workloads
  • Experience writing code that has made it to production, including side/hobby projects
  • Experience working in a startup environment, in SaaS, PaaS, or IaaS companies
  • Personal or professional experience with cloud deployment platforms such as AWS, GCP, DigitalOcean, Laravel Forge, Laravel Vapor, Heroku, Vercel, or Railway
  • Side projects or contributions to open source projects

Benefits

Comp & perks
  • Fully remote and globally distributed working environment
  • Option to attend Laracon conferences around the world
  • Paid time off (Vacation, Sick & Public holidays)
  • Family leave (Maternity, Paternity)
  • Company equity
  • Welcome kit with custom Laravel swag
  • Small tight-knit team where every developer counts