Laravel

Engineer

• Serve as the primary technical point of contact for enterprise customers from onboarding through ongoing engagements
• Guide onboarding and migration projects, including environment setup, private infrastructure and networking, database migrations, and more
• Provide consultative technical guidance on best practices, deployment workflows, and application performance within managed infrastructure
• Contribute to and leverage internal tooling to proactively monitor and address customer health and usage
• Review key metrics to address risks before they become issues
• Own bespoke challenges end-to-end, addressing real-time client needs and acquiring new skills to resolve complex issues
• Create and document client-ready materials such as professional emails, written guides, and presentations
• Advocate for customers internally by relaying product feedback and bespoke needs to Product and Engineering leadership
• Build trusted relationships with client stakeholders and act as their go-to technical advisor
• Own customer communication through technical onboarding, go-live, and scale-up activities
• Occasionally make code-level recommendations and contribute to internal tooling

Enterprise Success Engineer

• Execute database migrations with enterprise and Private Cloud customers onboarding to Laravel Cloud, primarily using MySQL and Postgres
• Own the technical execution of migrations during customer calls
• Assume ownership of the PlanetScale relationship and migration work
• Productise repeatable migration patterns through documentation, decision logic, and edge-case handling
• Automate recurring migration requests and eliminate manual effort
• Own broader application and service migrations onto Private Cloud when database migration work permits
• Write documentation, runbooks, and reference material for Sales, Customer Success, and Engineering
• Monitor alternatives such as PlanetScale, Aurora, and Percona for pricing, instance classes, and capabilities
• Advise on changes needed to keep Laravel Cloud’s database offering competitive

Enterprise Success Engineer

Database Migrations Engineer