CRM Application Engineer

lastminute.com

. Oversee the strategic growth and optimization of the CRM landscape .

Posted 11/5/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM management, data integrity, and system integration, with a strong focus on enhancing customer experiences through data-driven solutions and effective communication between technical and business teams.

Highest-signal resume keywords

CRM ManagementSQL ProficiencyAPI-Driven IntegrationsSoftware Development (MySQL, Javascript, CSS, HTML, PHP, React)Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ConfigurationData Structures ManagementAutomated WorkflowsIncident ManagementTechnical Specifications TranslationContinuous ImprovementAgile Development FrameworksAI-Driven Service TechnologyAdvanced Automation SolutionsSystem Reliability Standards

Soft Skills

Analytical CapacityCommunication Skills

Tools & Technologies

VTENextSalesforceZendeskAWS Infrastructure/ServicesGITLAB Pipelines

Industry Keywords

Customer CareCustomer SuccessData IntegrityTechnical DeliveryCross-Departmental Collaboration

Tech Stack

Tools & technologies

AWSJavaScriptMySQLPHPReactSQL

About the role

Key responsibilities & impact

Oversee the strategic growth and optimization of the CRM landscape
Ensure internal and external customer service teams use data and automated workflows to deliver a superior traveller experience
Serve as the primary link between business units and technical delivery teams for CRM initiatives
Translate high-level business goals into functional technical specifications and process enhancements
Manage configuration, maintenance, and integration of core CRM tools and automated sequences
Uphold standards for data integrity and system reliability across customer touchpoints
Evaluate platform performance and execute continuous improvement opportunities
Partner with cross-departmental teams to implement new functionalities and complex system integrations
Direct incident management efforts, including root-cause investigations and resolution of technical hurdles

Requirements

What you’ll need

A minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator
Experience in managing data structures, user access, and API-driven integrations
Ability to align business requirements with technical feasibility and scalable solutions
Competence in SQL and scripting
Software development background: MySQL, Javascript, CSS, HTML, PHP, React
Good analytical capacity with a focused, data-driven approach to solving problems
Communication skills, particularly in explaining complex technicalities to non-experts
Fluent English, written and spoken
Background supporting Customer Care or Customer Success departments (desirable)
Experience within agile development frameworks (desirable)
Experience configuring/managing platforms like VTENext, Salesforce or Zendesk (a plus)
Knowledge of AWS infrastructure/services and GITLAB pipelines
Familiarity with AI-driven service tech and advanced automation solutions
Legally authorised to work in the country of employment
Must not require visa sponsorship to obtain employment visa status

Benefits

Comp & perks

Shorter working week (36h as full time), with a half working day on Fridays
Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm
Possibility to work from anywhere for a period of time per year defined according to local regulations
Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time
Professional and managerial skills development training paths
Access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department)
Internal platform offering bespoke training content
2 paid days off per year for volunteering purposes
Occasional social events to foster connections among colleagues
Travel industry discounts and flash exclusive staff fares
Leave options for parental responsibilities, marriages, bereavements, relocations, etc., in line with local laws