lastminute.com

Application Engineer

• Oversee the strategic growth and optimization of the CRM landscape
• Ensure internal and external customer service teams use data and automated workflows to deliver a superior traveller experience
• Serve as the primary link between business units and technical delivery teams for CRM initiatives
• Translate high-level business goals into functional technical specifications and process enhancements
• Manage configuration, maintenance, and integration of core CRM tools and automated sequences
• Uphold standards for data integrity and system reliability across customer touchpoints
• Evaluate platform performance and execute continuous improvement opportunities
• Partner with cross-departmental teams to implement new functionalities and complex system integrations
• Direct incident management efforts, including root-cause investigations and resolution of technical hurdles

Explore CRM Application Engineer at lastminute.com. Review requirements and application details.

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CRM Application Engineer