Corporate IT Lead

Latino Legends

. Own company-wide IT service delivery for a globally distributed workforce .

Posted 11/5/2026full-timeRemote • Argentina, Colombia, Brazil, Chile, Costa Rica, Dominican Republic, Peru, Uruguay, Bolivia, ParaguaySenior💰 $35 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT service delivery, including ownership of IT operations, identity and access management, and compliance programs such as SOC 2. Proficient in managing hardware and endpoint lifecycles across Windows and macOS environments while ensuring effective vendor management and operational efficiency.

Highest-signal resume keywords

IT Operations ManagementSOC 2 Compliance Program LeadershipIdentity And Access ManagementWindows And macOS Endpoint ManagementVendor Management And Accountability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service DeliveryIdentity And Access ManagementSOC 2 ComplianceWindows Endpoint ManagementMacOS Endpoint ManagementSaaS Application ManagementMicrosoft 365PowerShellAPIsWorkflow Automation

Soft Skills

Proactive Problem-SolvingExcellent Written CommunicationOrganizational SkillsIndependent Decision-MakingStakeholder Collaboration

Tools & Technologies

Microsoft Dynamics 365Microsoft Entra IDCRM PlatformsMDM SolutionsAI Tools

Industry Keywords

IT SecurityEndpoint Lifecycle ManagementOperational EfficiencyPerformance MetricsGlobal Workforce Management

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Own company-wide IT service delivery for a globally distributed workforce
Ensure a reliable, responsive technology experience throughout the employee lifecycle
Manage MSP and contractor relationships, scopes of work, performance metrics, and accountability
Resolve technical issues directly when necessary
Oversee employee onboarding and offboarding, hardware provisioning, access management, and external-user access
Ensure IT support coverage across US and UK/European working hours
Manage the global hardware and endpoint lifecycle across Windows and macOS environments
Develop and propose corporate IT strategies with the SVP of Engineering and leadership stakeholders
Identify technology risks, operational inefficiencies, and improvement opportunities
Maintain understanding of systems, integrations, dependencies, ownership, and information flows
Own SaaS and application governance, including inventories, access controls, licensing, rationalization, and tool evaluation
Oversee CRM administration contractors and provide technical governance across CRM and business systems
Own identity and access management, including SSO, MFA, privileged access, and lifecycle controls
Lead the SOC 2 compliance program, including audit coordination, evidence collection, control implementation, remediation, and control-owner collaboration
Oversee corporate IT security across endpoints, identity systems, SaaS applications, vendors, and information systems
Lead corporate IT security incident response and participate in broader incident response when necessary
Manage third-party technology and vendor security assessments
Develop and maintain IT and security policies
Own the corporate information management framework and standards
Maintain accurate IT procedures, documentation, and role responsibilities
Manage approved AI tools and AI usage policies
Evaluate AI tools, agents, connectors, and integrations for security and data-handling risks
Monitor AI adoption and spending and identify opportunities for new AI capabilities
Coordinate AI training and enablement
Report to the SVP of Engineering as a solo senior individual contributor

Requirements

What you’ll need

5+ years of IT experience, including direct ownership of IT operations in a lean or resource-conscious environment
Experience operating as a senior, independent IT professional with responsibility for company-wide systems and infrastructure
Experience owning or significantly leading a SOC 2, ISO 27001, or comparable security and compliance program
Strong understanding of audit processes, evidence collection, control implementation, and remediation
Strong working knowledge of identity and access management, including SSO, MFA, privileged access, SaaS access controls, and employee lifecycle management
Familiarity with Microsoft 365 and Entra ID
Experience managing SaaS applications, software inventories, licensing costs, access controls, and systems governance
Working knowledge of Microsoft 365
Experience managing Windows endpoint environments, including security configurations, patch management, device lifecycle processes, and remote support
Experience supporting macOS environments, including MDM enrollment, security baselines, and device lifecycle management
Understanding of the operational differences between Windows and macOS environments
Experience scaling endpoint management within distributed organizations
Proven experience managing and evaluating MSPs and external IT vendors
Ability to define scopes of work, establish performance metrics, implement oversight mechanisms, and ensure service quality without directly managing the teams executing the work
Strong vendor management and accountability skills
Ability to understand complex system integrations, data flows, and dependencies
Excellent written communication, documentation, and organizational skills
Demonstrated ability to operate independently in a senior individual contributor capacity
Proactive problem-solving skills and ability to gather stakeholder input, propose solutions, make independent decisions, and drive approved initiatives through implementation
Strong judgment when balancing security, usability, costs, and business priorities
Experience as the primary IT owner in a small or midsize company, or experience as a senior second-in-command within an IT organization supporting approximately 100–500 employees
Experience supporting international or fully remote workforces
Familiarity with Microsoft Dynamics 365 or comparable CRM platforms
Experience with scripting, APIs, Microsoft Graph, PowerShell, or workflow automation
Must accommodate collaboration with US and UK/European time zones

Benefits

Comp & perks

Company-provided hardware shipped to the selected candidate
Occasional international travel to the United Kingdom, approximately 1–2 trips per year, for company gatherings, planning sessions, leadership meetings, and IT-related activities
Some schedule flexibility
Fully remote work arrangement