Salesforce Specialist

Launch Housing

. Support the implementation and rollout of Salesforce across Launch Housing .

Posted 10/14/2026part-timeCollingwood • AustraliaMid-LevelSenior💰 A$58 - A$61 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce administration, configuration, and maintenance, with a strong focus on data quality, governance, and user support. Proven ability to lead training initiatives and manage system enhancements while collaborating effectively across teams.

Highest-signal resume keywords

Salesforce Specialist CertificationSalesforce Administration ExperienceCRM Migration SupportData Quality and GovernanceUser Support and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationData MigrationSystem ConfigurationReport DevelopmentDashboard CreationProcess ImprovementAutomation ImplementationUser Account ManagementIntegration ManagementVendor Management

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsInterpersonal SkillsCollaboration Skills

Tools & Technologies

Salesforce Nonprofit CloudMicrosoft Dynamics 365

Certifications & Qualifications

Salesforce Specialist CertificationWorking with Children Check

Industry Keywords

Child Safe StandardsDigital TransformationStakeholder EngagementData QualityCompliance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support the implementation and rollout of Salesforce across Launch Housing
Work with implementation partners and stakeholders to transition from Microsoft Dynamics 365
Lead development and delivery of training materials, user guides and support resources
Manage Salesforce administration, configuration and maintenance
Oversee user accounts, permissions, system configurations and support requests
Collaborate with IT to maintain security, compliance and integrations
Develop and maintain reports and dashboards for fundraising, donor engagement, partnership pipelines and campaign outcomes
Maintain data quality, accuracy and integrity
Identify and implement automation, system enhancements and process improvements
Coordinate system updates, releases and enhancements
Maintain documentation, procedures and knowledge resources
Provide specialist advice and recommendations to managers and stakeholders
Coordinate vendor and implementation-partner work
Contribute to the Salesforce roadmap and user adoption/change resources

Requirements

What you’ll need

Salesforce Specialist Certification; additional Salesforce certifications highly desired
Demonstrated experience administering Salesforce in a medium to large organisation
Experience supporting system implementation, enhancement or digital transformation projects
Strong understanding of data quality, governance and information security principles
Experience providing user support, training and stakeholder engagement
Strong analytical and problem-solving skills
Experience supporting CRM migrations, particularly from Microsoft Dynamics 365 to Salesforce
Experience with Salesforce Nonprofit Cloud
Experience with integrations, data migration and vendor management
Ability to manage competing priorities and work collaboratively across teams
Understanding of, or demonstrated commitment to upholding, Child Safe Standards in the workplace
Strong communication and interpersonal skills, with ability to engage effectively with people from diverse backgrounds
Demonstrated commitment to Launch Housing’s values and mission to end homelessness
Valid Working with Children Check
Satisfactory criminal history record check
Right to work in Australia

Benefits

Comp & perks

Contributing to useful and rewarding work and giving something back to the community
Wellbeing days
Ceremonial leave
Carers leave
Study leave
Flexible working arrangements
Purchased leave
17.5% leave loading
8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
Training and career growth opportunities across Launch Housing
Tax-free salary packaging for personal expenses
Additional tax-free salary packaging on dining and accommodation expenses
Positive, supportive and progressive work environment
High-quality training and supervision
Access to an Employee Assistance Program
Wellbeing Leave
NFP Salary Packaging (Tax Savings!)