Launch Housing

Salesforce Consultant

• Support the implementation and rollout of Salesforce across Launch Housing
• Work with implementation partners and stakeholders to transition from Microsoft Dynamics 365
• Lead development and delivery of training materials, user guides and support resources
• Manage Salesforce administration, configuration and maintenance
• Oversee user accounts, permissions, system configurations and support requests
• Collaborate with IT to maintain security, compliance and integrations
• Develop and maintain reports and dashboards for fundraising, donor engagement, partnership pipelines and campaign outcomes
• Maintain data quality, accuracy and integrity
• Identify and implement automation, system enhancements and process improvements
• Coordinate system updates, releases and enhancements
• Maintain documentation, procedures and knowledge resources
• Provide specialist advice and recommendations to managers and stakeholders
• Coordinate vendor and implementation-partner work
• Contribute to the Salesforce roadmap and user adoption/change resources

Explore Salesforce Specialist at Launch Housing. Review requirements and application details.

Salesforce Specialist

Account Manager

• Provide warm, responsive and professional support to donors, supporters and partners, managing enquiries, feedback and communications
• Support donation processing, donor acknowledgements and accurate record-keeping using Dynamics 365 CRM, working closely with the Finance team
• Assist in coordinating supporter, donor and stakeholder events, fundraising initiatives and partnership activities
• Coordinate corporate volunteering opportunities and material aid donations benefiting Launch Housing sites and clients
• Schedule meetings, coordinate site visits, and prepare briefing materials, donor profiles and impact updates
• Coordinate follow-up activities with relationship managers and maintain accurate donor and partner records
• Collaborate across Launch Housing to facilitate engagement opportunities while minimising disruption to frontline services
• Provide general administrative and coordination support to the broader team

Explore Partnerships & Fundraising Assistant at Launch Housing. Review requirements and application details.