Technical Support, Document Processing Specialist

Launch Ventures

. Provide technical and application support and troubleshoot client-reported issues .

Posted 9/23/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Support and Application Support, with strong skills in Troubleshooting, Data Validation, and Document Processing. Proficient in managing incidents and utilizing tools like Jira and SQL to enhance platform operations.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsJira ProficiencyData Validation ExpertiseERP System Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingData ValidationDocument ProcessingSQLLinuxAWSAzureJenkinsPostmanOCR/AI Processing

Soft Skills

Analytical SkillsAttention to DetailCommunication SkillsProblem-Solving SkillsAbility to Manage Multiple Priorities

Tools & Technologies

JiraAWSAzurePostmanNew RelicDatadogSalesforceMS Office 365

Industry Keywords

POsInvoicesSKUsERP WorkflowsOdooSAPNetSuiteSaaS PlatformsPaper/Packaging Industry

Tech Stack

Tools & technologies

AWSAzureERPJenkinsLinuxSQL

About the role

Key responsibilities & impact

Provide technical and application support and troubleshoot client-reported issues
Review and validate POs, invoices, and other business documents processed through an OCR/AI platform
Identify and resolve data extraction, product mapping, and document-processing exceptions
Create and maintain document templates and customer-specific configurations
Perform basic smoke/sanity testing after platform updates
Monitor processing queues, identify recurring issues, and escalate them to relevant teams
Manage tickets, incidents, and escalations using Jira or similar tools
Maintain clear documentation and communicate effectively with customers and internal teams
Support platform operations through a hybrid technical support and document processing role

Requirements

What you’ll need

3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles
Strong troubleshooting, analytical, and problem-solving skills
Excellent attention to detail and data accuracy
Understanding of POs, invoices, SKUs/products, and ERP workflows
Familiarity with Odoo, SAP, NetSuite, or similar ERP systems
Good written and verbal communication skills
Ability to work independently and manage multiple priorities
Technical skills: Jira, SQL, Linux, AWS/Azure, Jenkins, Postman, New Relic/Datadog, Salesforce, and MS Office 365
Experience with OCR/AI-based document processing is a plus
Hands-on experience with Odoo is a plus
Experience with document templates, data validation, or SaaS platforms is a plus
Exposure to paper/packaging or similar industries is a plus

Benefits

Comp & perks

Remote work arrangement