Launch Ventures

Support Engineer

• Provide technical and application support and troubleshoot client-reported issues
• Review and validate POs, invoices, and other business documents processed through an OCR/AI platform
• Identify and resolve data extraction, product mapping, and document-processing exceptions
• Create and maintain document templates and customer-specific configurations
• Perform basic smoke/sanity testing after platform updates
• Monitor processing queues, identify recurring issues, and escalate them to relevant teams
• Manage tickets, incidents, and escalations using Jira or similar tools
• Maintain clear documentation and communicate effectively with customers and internal teams
• Support platform operations through a hybrid technical support and document processing role

Technical Support, Document Processing Specialist