Pricing and Packaging Insights Lead

LaunchDarkly

. Design and lead the organization's structured approach to field research, including interviews, listening sessions, and deal reviews .

Posted 11/6/2026contractRemote • United StatesSenior💰 $163,000 - $224,070 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pricing and packaging strategy, with a strong ability to analyze customer feedback and translate it into actionable insights for executive leadership. Capable of operating independently in a fast-paced, cross-functional environment while maintaining sound judgment in handling sensitive information.

Highest-signal resume keywords

Pricing And Packaging StrategyCommercial StrategyRevenue OperationsCustomer Feedback AnalysisExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Research DesignData SynthesisDecision Material DevelopmentRisk AssessmentProject Management

Soft Skills

Strong Commercial JudgmentExcellent Written CommunicationExcellent Verbal CommunicationIndependent OperationProblem Structuring

Industry Keywords

B2B SaaSCustomer SuccessSales StrategyDeal DeskSolutions Engineering

About the role

Key responsibilities & impact

Design and lead the organization's structured approach to field research, including interviews, listening sessions, and deal reviews
Establish methodology for surfacing pricing and packaging signals from the field
Distinguish isolated anecdotes from repeatable, structural signals across customer-facing teams
Translate field feedback into strategic themes and hypotheses for long-term pricing and packaging direction
Evaluate pricing and packaging questions, alternatives, objectives, methods, tradeoffs, and risks
Serve as principal advisor and internal expert on pricing/packaging models and field commercial behavior
Develop authoritative decision materials for executive and senior leadership
Partner with Finance, Product, Revenue Operations, Deal Management, and executive leadership on strategy
Identify systemic risks, unintended incentives, inconsistent application, and structural complexity
Determine when pilots, tests, or feedback loops are warranted
Translate approved decisions into field-wide implications and guidance
Identify systemic gaps in guidance, tooling, training, or process
Maintain a structured system of record for field evidence, decisions, and open questions
Deliver a durable final readout with findings, recommendations, decisions, and forward-looking strategy
Work as an individual contributor without direct people management

Requirements

What you’ll need

Experience in pricing and packaging, commercial strategy, revenue operations, sales strategy, deal desk, solutions engineering, customer success, or a closely related B2B SaaS function
Direct experience working with customer-facing teams and interpreting feedback from live customer or deal contexts
Ability to structure ambiguous problems, synthesize qualitative and quantitative inputs, and form a clear recommendation
Strong commercial judgment, including assessing customer value, field behavior, business impact, and operational tradeoffs
Excellent written and verbal communication skills
Ability to present a point of view to executive stakeholders and field practitioners
Ability to operate independently in a fast-moving, cross-functional environment
Ability to deliver against a defined project mandate within 3–6 months
Sound judgment when handling confidential customer, deal, pricing, and employee information

Benefits

Comp & perks

Restricted Stock Units (RSUs)
Health insurance
Vision insurance
Dental insurance
Mental health benefits
Equal opportunity and diversity commitment
Disability accommodations