LaunchDarkly

Backend Engineer

• Design, build, test, and operate scalable, secure, observable, and maintainable production services and APIs
• Lead large or ambiguous backend projects from problem definition through delivery and iteration
• Make and communicate tradeoffs across scalability, performance, reliability, security, maintainability, cost, and delivery speed
• Identify architectural risks, performance bottlenecks, operational gaps, and technical friction, then drive improvements
• Improve system observability and operability through metrics, logs, traces, alerting, service-level objectives, and incident follow-through
• Collaborate with Product, Design, Support, Customer Success, Staff Engineers, Engineering Managers, and other engineering teams
• Influence technical direction through design documents, architecture discussions, code reviews, and communication
• Mentor engineers and contribute to inclusive collaboration and continuous improvement
• Participate in production support and incident response
• Develop reusable engineering patterns and developer experiences

Senior Backend Engineer

Full-stack Engineer

• Build and ship end-to-end product capabilities across frontend and backend systems
• Develop user experiences with technologies such as TypeScript and React
• Develop services and APIs using technologies such as Go, Python, or comparable tools
• Translate customer problems and product goals into technical designs and incremental delivery plans
• Own features from discovery and design through implementation, launch, measurement, and iteration
• Collaborate with Product, Design, Data, and engineering partners
• Balance usability, performance, reliability, and time to value
• Write readable, maintainable, well-tested code
• Improve observability, operational health, and system quality
• Participate in code reviews, technical discussions, incident response, and continuous improvement

Full Stack Engineer

• Design, implement, test, and operate production services and APIs
• Lead projects or meaningful project components from problem definition through deployment and iteration
• Make tradeoffs across scalability, performance, reliability, security, maintainability, and delivery speed
• Improve observability and operability, including metrics, logs, traces, alerting, and incident learnings
• Collaborate with Product, Design, Support, Customer Success, and engineering teams
• Participate in technical design discussions and code reviews
• Investigate production issues and turn operational lessons into lasting improvements
• Contribute to inclusive collaboration, continuous improvement, and high-quality engineering

• Set technical direction for complex, high-impact systems, products, or cross-team initiatives
• Lead architecture and design work improving scalability, performance, reliability, security, operability, and developer experience
• Clarify ambiguous problems and identify high-leverage opportunities
• Help teams make timely, well-informed decisions
• Partner with Product, Design, Engineering Managers, and senior leaders to connect technical investments to customer and business outcomes
• Influence teams outside the immediate area through technical proposals, inclusive decision-making, and clear communication
• Improve engineering effectiveness through reusable patterns, paved paths, documentation, mentoring, and process improvements
• Contribute directly to critical projects through hands-on technical work
• Represent customer needs and production realities in technical and product discussions
• Develop other engineers through mentorship, feedback, and opportunities to grow scope

Staff Engineer

• Lead the design and delivery of large or ambiguous end-to-end initiatives across frontend and backend systems
• Develop customer-facing product experiences with TypeScript and React, plus services and APIs using Go, Python, or comparable tools
• Translate customer problems and product goals into technical designs, tradeoffs, and incremental delivery plans
• Own work from discovery and design through implementation, launch, measurement, operational support, and iteration
• Partner with Product, Design, Data, Staff Engineers, Engineering Managers, and adjacent teams
• Balance usability, accessibility, performance, reliability, security, cost, and time to value
• Establish patterns and practices that improve consistency, maintainability, developer experience, and quality
• Improve observability and operational health and participate in incident response when needed
• Influence architecture and technical direction through design documents, code reviews, and technical discussions
• Mentor engineers and help teammates grow their technical judgment and product instincts
• Represent customer needs and production realities in cross-functional decisions and connect technical work to measurable outcomes

Senior Full Stack Engineer

Solutions Engineer

• Serve as a trusted technical advisor to major Enterprise prospects and customers
• Drive technical discovery, architecture design, and proof-of-concept implementation throughout the pre-sales lifecycle
• Partner with Account Executives and Customer Success Managers to craft technical value propositions
• Deliver demonstrations, workshops, and proposals tailored to C-level and technical stakeholders
• Cultivate customer trust and credibility, identify technical champions, and act as a strategic advisor
• Liaise between customers and internal Product and Engineering teams to relay feedback and influence the product roadmap
• Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability
• Mentor junior team members and share industry best practices across the SE team
• Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies
• Respond to RFPs and manage technical environments supporting enterprise sales motions
• Translate complex client requirements into scalable, sustainable, technically sound solutions
• Represent LaunchDarkly at industry events and customer engagements through travel as needed

Sales

• Own Enterprise sales performance and strategy within the East region of the US and Canada
• Lead a high-performing East team focused on new business and expansion opportunities
• Lead, develop, and manage Enterprise Account Executives serving businesses with more than 1,000 employees, including Fortune 500 accounts and a $1M install base
• Provide executive leadership, including sales forecasting, territory assignments, sales coaching, and commission planning
• Assist with selling activities and ensure collaboration with Operations, Sales Engineering, and other internal and external teams
• Work with senior leadership on annual sales forecasts
• Own quarterly and annual team quotas
• Lead recruitment and retention activities
• Report to the VP Americas and collaborate with a Central & West team counterpart

Regional Sales Director – East

Cloud Engineer

• Lead and develop a senior Cloud Engineering team through expectations, coaching, feedback, performance management, and career-development support
• Own the operational health of cloud infrastructure, including incident response, on-call health, service-level objectives, resilience, and disaster recovery
• Launch and deliver a multi-quarter infrastructure insourcing program
• Guide technical priorities and tradeoffs across AWS infrastructure, networking, multi-region Kubernetes, infrastructure as code, GitOps, datastore operations, and compliance-related infrastructure
• Build software, automation, and paved paths for safe and independent infrastructure use
• Support migrations through guidance, patterns, and enablement
• Establish team norms for AI-assisted engineering and reduce operational toil through AI and automation
• Maintain team health and continuity through change
• Partner with platform and product engineering teams on shared infrastructure priorities and dependencies
• Communicate roadmaps, operational risks, investment needs, and progress to engineering leadership and stakeholders
• Participate in hiring and team planning

Engineering Manager, Cloud Engineering

Customer Success Manager

• Report directly to the regional Customer Success leader
• Serve as LaunchDarkly’s direct post-sales point of contact for customers
• Guide new and expanding customers through implementation, adoption, and realization of value
• Shepherd new customers from sales handoff through product activation
• Build success plans, manage onboarding projects, recommend enablement paths, and assess adoption
• Identify and diagnose risks that may inhibit adoption or cause churn and contraction
• Build risk mitigation strategies and coordinate across account teams
• Provide technical guidance on LaunchDarkly implementation and adoption best practices
• Identify opportunities for customers to purchase additional products and services and adopt new features
• Act as a trusted advisor and provide prescriptive guidance
• Build customer champions and executive relationships using success metrics and value-driven insights
• Own renewals, weekly forecasting, renewal agreements, retention, and expansion opportunities
• Collaborate with customers, sales, deal desk, cross-functional teams, specialists, and leaders

Senior Customer Success Manager

Account Executive

• Develop and maintain comprehensive territory and account plans
• Secure consistent new opportunities through targeted outreach and account research
• Achieve quarterly revenue and new logo acquisition targets
• Build relationships with champions and decision-makers and develop compelling business cases
• Collaborate with SDRs, SEs, marketing, product, customer success, and other cross-functional teams
• Design and execute long-term territory growth strategies
• Identify and capitalize on market opportunities aligned with company objectives
• Analyze market data, sales metrics, and customer insights to inform decisions
• Use CRM and sales tools to track and analyze performance
• Negotiate complex, large-scale contracts and close deals
• Present solutions and negotiate with C-suite executives
• Work autonomously, prioritize tasks, and take ownership of customer acquisition and results

Enterprise Acquisition Account Executive

Security Engineer

• Lead threat modeling engagements for features and services where risk warrants it
• Help evolve the threat-modeling practice from on-request to repeatable, with clear engagement criteria
• Own day-to-day triage of CNAPP findings: investigate, prioritize, route to service owners, and close the loop
• Identify patterns in findings that indicate systemic fixes
• Contribute to SDLC tooling, SAST/SCA workflows, and bug bounty triage
• Partner with product engineering teams as a trusted security reviewer
• Use AI to accelerate triage, summarize findings, draft threat models, scan code, and reduce toil
• Build durable patterns for safe and effective AI use
• Improve security through documentation, office hours, and small tooling improvements
• Report to the Director of Security and collaborate with software engineers, product managers, and security engineers

Product Security Engineer

• Report to the Director of Customer Success, Americas
• Lead a team of Digital Customer Success Managers serving LaunchDarkly’s largest subset of customers
• Recruit, lead, and develop a high-performing team of CSMs
• Provide ongoing coaching, support, and feedback
• Partner with the GTM ecosystem and other Customer Success teams to build and operationalize Customer Success programs and playbooks for the Digital customer segment
• Align programs with global Customer Success frameworks
• Enable the team to act on onboarding progress, product adoption, risk signals, and expansion potential
• Reduce churn and drive customer growth
• Organize team operations around NDR and expansion metrics
• Run regular forecast and pipeline reviews
• Serve as senior advocate for strategic and high-impact customers
• Oversee critical customer engagements and escalations
• Ensure customer needs and insights inform internal decisions

Manager, Digital Customer Success

Marketing

• Partner with executive leadership to operationalize LaunchDarkly's corporate narrative
• Increase LaunchDarkly's share of voice and thought leadership across developer and engineering leader audiences, technology executives, analysts, and industry influencers
• Ensure consistent messaging across communications, product launches, thought leadership, analyst engagements, and executive visibility
• Build repeatable processes that align communications efforts around a unified strategic story
• Identify emerging market conversations and opportunities for LaunchDarkly engagement
• Lead and develop a team of three spanning Public Relations, Analyst Relations, and Social Media
• Manage thought-leadership programs for the CEO, CTO, SVP of Product, and other key executives
• Identify speaking opportunities, contributed content, media engagements, and strategic platforms
• Support analyst relations efforts with Gartner, Forrester, IDC, RedMonk, and other key firms
• Define and track communications metrics across share of voice, analyst perception, executive visibility, and market influence
• LaunchDarkly helps developers deliver software faster, safely release features, target experiences, experiment, and optimize software delivery.

Head of Corporate Marketing

• Represent LaunchDarkly as the direct post-sales point of contact for customers.
• Guide new and existing customers through implementation and adoption using data-driven, 1:many outreach and 1:1 engagement.
• Use customer journey data and product signals to identify onboarding needs and risks.
• Develop and coordinate 1:many and 1:1 risk mitigation strategies across account teams.
• Provide technical guidance on LaunchDarkly implementation and adoption best practices.
• Monitor customer goals and outcomes; identify opportunities for additional products, services, and feature adoption.
• Build trusted-advisor relationships and support customer champions and executive sponsorship.
• Own and forecast weekly renewals, execute renewal agreements, and identify account expansion opportunities.
• Help build a best-in-class Digital Led Customer Success organization.