Senior Digital Customer Success Manager

LaunchDarkly

. Represent LaunchDarkly as the direct post-sales point of contact for customers.

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $145,500 - $200,090 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on data-driven onboarding and implementation strategies. Proven ability to build relationships, manage renewals, and advocate for customer needs while aligning with company goals.

Highest-signal resume keywords

Customer Success ManagementData-Driven Decision MakingRenewal Process OwnershipProject Management SkillsTechnical Product Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Journey Data AnalysisRisk Mitigation StrategiesOnboarding ImplementationAccount ManagementSales Methodology Training

Soft Skills

Exceptional Time ManagementOrganizational SkillsStrong Discovery SkillsRelationship BuildingAdvocacy Skills

Industry Keywords

DevOpsTechnical Touch OnboardingCustomer EngagementProduct TelemetryGrowth Signals

About the role

Key responsibilities & impact

Represent LaunchDarkly as the direct post-sales point of contact for customers.
Guide new and existing customers through implementation and adoption using data-driven, 1:many outreach and 1:1 engagement.
Use customer journey data and product signals to identify onboarding needs and risks.
Develop and coordinate 1:many and 1:1 risk mitigation strategies across account teams.
Provide technical guidance on LaunchDarkly implementation and adoption best practices.
Monitor customer goals and outcomes; identify opportunities for additional products, services, and feature adoption.
Build trusted-advisor relationships and support customer champions and executive sponsorship.
Own and forecast weekly renewals, execute renewal agreements, and identify account expansion opportunities.
Help build a best-in-class Digital Led Customer Success organization.

Requirements

What you’ll need

Located in the Continental US
5+ years in a customer-facing role, ideally in scaled/1:many/tech touch onboarding/implementation, account management, customer/partner success, or customer support, with a track record of exceeding targets.
Proven success in a 1:many/tech touch/tech-led Customer Success organization.
Highly data-driven with experience using product telemetry and growth/risk signals to target the right customers at the right time.
Experience owning the renewal process and being held accountable to a retention quota.
Strong discovery and qualification skills.
Training in Command of the Message, MEDDIC, or another sales methodology is preferred.
Strong project management skills with experience holding customers and cross-functional teams accountable to a timeline.
Experience working with a technical product, ideally interacting with developers or other technical personas as your primary customer.
Experience within the DevOps space is preferred.
Exceptional time management and organizational skills.
Existing technical knowledge and know-how, including foundational knowledge in the space.
Proven ability to advocate for both customers and the company, mediating between customer requests and the company's vision.

Benefits

Comp & perks

Restricted Stock Units (RSUs)
Health insurance
Vision insurance
Dental insurance
Mental health benefits
Equal opportunity employer
Disability accommodation support