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Commercial Associate
Laundryheap. Own the full client relationship in London for Laundryheap Linen, from sign-up through onboarding, growth, and retention .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management skills, with a focus on onboarding, growth, and retention in the serviced accommodation market. Capable of operating independently in dynamic environments while identifying and resolving operational gaps.
Highest-signal resume keywords
Client Relationship ManagementOnboarding Process DevelopmentOperational ImprovementFluent EnglishServiced Accommodation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Proactive Problem SolvingIndependent OperationCommunication Skills
Industry Keywords
Short-Let MarketOperationally Heavy IndustryClient GrowthDelivery CoordinationCommercial Activities
About the role
Key responsibilities & impact- Own the full client relationship in London for Laundryheap Linen, from sign-up through onboarding, growth, and retention
- Follow up on inbound sign-ups, understand client needs, and convert interest into active clients
- Set clear expectations during onboarding and guide clients to their first successful delivery
- Manage a book of clients, particularly mid-sized accounts, as the trusted commercial point of contact
- Proactively identify issues, improve margins, and find opportunities to grow client relationships
- Coordinate with Live Operations and other internal teams to resolve delivery, fleet, or warehouse issues
- Work alongside the Division Manager and progressively take full ownership of key client relationships
- Focus on commercial activities rather than day-to-day customer service issues, which are handled by the Live Operations Team
Requirements
What you’ll need- Fluent English required
- French is a strong bonus
- Experience in the short-let or serviced accommodation market, or another fast-moving, operationally heavy industry, is valued
- Willingness and ability to operate independently in an early-stage environment where processes may not yet be defined
- Comfortable building processes, identifying gaps, and fixing them without being asked