Warranty Coordinator

LaundryLux

. Process warranty cases and sales orders from internal sales, technical care, service teams, equipment owners, distributors, and third-party service providers .

Posted 9/16/2026full-timeInwood • New York • United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing warranty cases and sales orders while providing exceptional customer support through various communication methods. Proficient in data entry within ERP systems, particularly Epicor, and skilled in managing multiple tasks efficiently.

Highest-signal resume keywords

Epicor ERP System ExperienceTechnical Support ExperienceCustomer Service SkillsData Entry ProficiencyMS Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryWarranty ProcessingTechnical Documentation InterpretationRMA CreationTroubleshooting ProceduresReport WritingParts CatalogsCommercial InvoicingEquipment RegistrationQuality Control Participation

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementAnalytical Problem-Solving

Tools & Technologies

MS ExcelMS TeamsMS WordEpicor ERP

Industry Keywords

Warranty ClaimsCustomer SupportTechnical Call CenterService RequestsParts Shipping

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process warranty cases and sales orders from internal sales, technical care, service teams, equipment owners, distributors, and third-party service providers
Provide customer support by phone, email, and other methods
Schedule services and process warranty orders and claims
Provide and interpret part numbers and technical documentation
Confirm part numbers using exploded assemblies and parts catalogs
Assist customers with troubleshooting procedures and information collection
Create Return Material Authorizations (RMAs) and complete RMA request forms with parts information, weights, and package dimensions
Perform data entry for cases, warranty parts, equipment orders, and RMA orders in the Epicor ERP system
Write reports on part failures for Electrolux Professional and maintain parts-shipping spreadsheets
Attend weekly Quality Control meetings with Electrolux Professional, engineering, and Tech Care teams
Generate commercial invoices for warranty parts shipped outside the United States
Update ship dates for backordered parts weekly
Maintain the third-party service provider map
Create new customer accounts
Dispatch and follow up on service requests for Semi-Pro Equipment product failures within the labor warranty period
Register new equipment in the Epicor system
Perform other assigned duties and projects

Requirements

What you’ll need

High School Diploma required; bachelor’s degree preferred
3–5 years of experience in technical support and customer service
Data entry experience within an ERP system
Experience with MS Excel, MS Teams, and MS Word
Technical Call Center experience a plus
Exceptional verbal and written communication skills
Organized, focused, and detail-oriented
Ability to multitask and manage time well
Excellent judgment and decision-making ability
Ability to work with tight turnarounds and deadlines
Ability to prioritize multiple tasks supporting client needs
Analytical problem-solving skills
Personal/professional motivation
Team player and adaptable
Must be eligible to work in the United States, as indicated by company participation in E-Verify

Benefits

Comp & perks

Health benefits package including medical, dental & vision plans
Life Insurance
401(k) with company matching
Paid Time Off
Paid Holidays
Profit Sharing
Employee Referral Program
Mentorship Program
Company Sponsored Training
Tuition Reimbursement
Career advancement opportunities
Continuous learning and professional development
Women’s Initiative support
Reasonable accommodations for individuals with disabilities