LaundryLux

Software Engineer

• Design, develop, test, deploy, and support solutions within Epicor Kinetic
• Develop BPM directives, data directives, Epicor Functions, BAQs, dashboards, reports, customizations, and Application Studio layers
• Translate business requirements into scalable, secure, maintainable technical solutions aligned with Epicor standards and enterprise architecture
• Own end-to-end technical design, including data flow, business logic, security, error handling, deployment, rollback, monitoring, and support documentation
• Review customizations and technical debt and recommend corrections, simplifications, retirements, replacements, or standard Epicor functionality
• Evaluate Epicor releases, patches, and Kinetic capabilities
• Partner with Accounting, Finance, Sales, Customer Care, Purchasing, Warehouse, Logistics, Parts, Service, Warranty, and other business teams
• Lead or participate in discovery and requirements sessions
• Document functional requirements, technical specifications, process impacts, assumptions, dependencies, risks, and acceptance criteria
• Provide solution recommendations and explain operational and technical tradeoffs
• Coordinate user acceptance testing and obtain business approval before production deployment
• Develop and support integrations using Epicor REST services, APIs, webhooks, OData, middleware, and secure file exchange
• Support integrations involving e-commerce, payment, tax, CRM, EDI, warehouse, shipping, reporting, and financial systems
• Develop BAQs, data extracts, reports, and interfaces while protecting data integrity
• Establish logging, reconciliation, alerting, and recovery procedures
• Follow and mature software development lifecycle, change control, source control, peer review, testing, release, and production support practices
• Maintain technical documentation and an accurate inventory of Epicor solution components
• Serve as senior escalation point for complex incidents, performance issues, data errors, failed integrations, and production defects
• Perform root-cause analysis and implement durable corrective actions
• Participate in ticket triage, provide estimates and status updates, and prioritize work by business impact
• Coordinate with Epicor Support, implementation partners, and vendors while retaining internal ownership
• Support maintenance, upgrades, deployments, and critical business periods
• Provide technical direction, code review, development standards, and mentoring
• Estimate effort, identify risks, and communicate delivery concerns to IT leadership and stakeholders
• Contribute to the Epicor roadmap and ERP evaluation initiatives
• Promote knowledge transfer across the IT team

Senior Epicor ERP Developer

General

• Process warranty cases and sales orders from internal sales, technical care, service teams, equipment owners, distributors, and third-party service providers
• Provide customer support by phone, email, and other methods
• Schedule services and process warranty orders and claims
• Provide and interpret part numbers and technical documentation
• Confirm part numbers using exploded assemblies and parts catalogs
• Assist customers with troubleshooting procedures and information collection
• Create Return Material Authorizations (RMAs) and complete RMA request forms with parts information, weights, and package dimensions
• Perform data entry for cases, warranty parts, equipment orders, and RMA orders in the Epicor ERP system
• Write reports on part failures for Electrolux Professional and maintain parts-shipping spreadsheets
• Attend weekly Quality Control meetings with Electrolux Professional, engineering, and Tech Care teams
• Generate commercial invoices for warranty parts shipped outside the United States
• Update ship dates for backordered parts weekly
• Maintain the third-party service provider map
• Create new customer accounts
• Dispatch and follow up on service requests for Semi-Pro Equipment product failures within the labor warranty period
• Register new equipment in the Epicor system
• Perform other assigned duties and projects

Senior Epicor ERP Developer

Warranty Coordinator