Party Coordinator

Lava Island

. Respond to inbound party inquiries quickly and follow up by phone and text .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills by effectively guiding parents through the booking process while providing a high level of support and communication. Proficient in managing details and expectations to ensure a seamless party experience.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsScript Practice and FeedbackSoftware ProficiencyBooking and Event Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesBookingEvent CoordinationCustomer ServiceData Entry

Soft Skills

Warm CommunicationConfidence in Handling ObjectionsProactive OutreachAdaptability to Feedback

Tools & Technologies

Google AppsGmailGoogle CalendarGoogle DriveOutlook

Industry Keywords

Customer-Facing RoleGoal-DrivenCommission-Based RoleParty BookingEvent Reservations

About the role

Key responsibilities & impact

Respond to inbound party inquiries quickly and follow up by phone and text
Guide parents to the best party for their child, group size, and date
Handle questions and objections warmly, ask for the booking, and collect deposits
Enter party details accurately into company systems, including packages, headcount, add-ons, and payment
Prepare park party hosts with accurate expectations before each party
Keep details consistent across platforms and channels
Provide parents with a concierge-level experience from first call to party day
Communicate proactively and on time so families know what to expect
Track outreach and outcomes and improve booking rates
Practice scripts, receive feedback, and apply it
Raise unresolved issues to the Booking Lead early

Requirements

What you’ll need

Residence in Colorado, Utah, Idaho, Montana, Missouri, or New Jersey
Comfort with a high volume of outreach and follow-up
Comfort asking for the booking and handling common objections with confidence and warmth
Strong willingness to learn and comfort practicing scripts and receiving feedback for newer sales candidates
Availability for scheduled weekday and/or weekend shifts based on park needs
Moderate software proficiency, including Google apps (Gmail, Calendar, Drive) and Outlook
Ability to learn new systems and CRMs quickly
Reliable computer and internet connection
One or more years in sales, customer service, hospitality, retail, call center, or another customer-facing role (nice to have)
Experience in a goal-driven or commission-based role (nice to have)
Experience booking parties, events, or reservations (nice to have)

Benefits

Comp & perks

Fully remote work from home
Real coaching, including script practice and call reviews
Day-to-day support from a Booking Lead
Room for growth and promotion from within
Benefits and recognition for great work