Party Coordinator

Lava Island

. Respond to inbound party inquiries quickly and follow up by phone and text .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer inquiries and bookings while providing exceptional service. Proficient in utilizing CRM systems and maintaining accurate records to enhance customer experiences and improve booking rates.

Highest-signal resume keywords

Salesforce ExperienceCustomer Service SkillsHigh Volume OutreachBooking ExperienceGoal-Driven Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM ProficiencyData Entry AccuracyBooking ManagementObjection HandlingGoal Achievement

Soft Skills

Proactive CommunicationConcierge-Level ServiceFeedback ApplicationProblem-SolvingAdaptability

Tools & Technologies

SalesforceGoogle AppsOutlook

Industry Keywords

Customer-Facing RoleParty BookingEvent ManagementHospitalityRetail Experience

About the role

Key responsibilities & impact

Respond to inbound party inquiries quickly and follow up by phone and text
Guide parents to the best party for their child, group size, and date
Handle questions and objections, ask for the booking, and collect the deposit
Enter party details accurately into company systems
Prepare park party hosts with accurate expectations
Keep details consistent across platforms and channels
Provide a concierge-level experience from first call to party day
Communicate proactively and on time with families
Track outreach and outcomes and improve booking rates
Practice scripts, receive feedback, and apply it
Raise unresolved issues to the Booking Lead

Requirements

What you’ll need

East Coast availability, Thursday–Monday
Call hours 8am–8pm every timezone
Higher-level Salesforce or similar CRM experience required
Residence in Colorado, Utah, Idaho, Montana, Missouri, or New Jersey
Comfort with a high volume of outreach and follow-up
Comfort asking for bookings and handling common objections
Availability for scheduled shifts based on park needs
Moderate software proficiency, including Google apps (Gmail, Calendar, Drive) and Outlook
Ability to learn new systems and CRMs quickly
Reliable computer and internet connection
One or more years in sales, customer service, hospitality, retail, call center, or another customer-facing role (nice to have)
Experience in a goal-driven or commission-based role (nice to have)
Experience booking parties, events, or reservations (nice to have)

Benefits

Comp & perks

Work from home; fully remote
Real coaching, including script practice and call reviews
Booking Lead support
Room to grow and promotion from within
Benefits and recognition for great work