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Global Customer Service Intern
Lavazza Group. Building and managing relationships with international distributors, ensuring excellent customer service and support through Salesforce CRM .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing international distributor relationships and order fulfillment processes while ensuring excellent customer service. Proficient in data analysis and collaboration with cross-functional teams to enhance operational efficiency.
Highest-signal resume keywords
Fluent In Italian And EnglishBachelor's Or Master's Degree In Business, Economics, International ManagementStrong Command Of Microsoft Office ToolsKnowledge Of SAP ECCFamiliarity With Salesforce CRM
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Problem-Solving SkillsDetail-OrientedProactiveTeamworkRelationship Building
Tools & Technologies
Salesforce CRMSAP ECCMicrosoft Office
Industry Keywords
Order FulfillmentCustomer ServiceLogisticsSupply ChainExport Documentation
About the role
Key responsibilities & impact- Building and managing relationships with international distributors, ensuring excellent customer service and support through Salesforce CRM
- Managing the end-to-end order fulfillment process, from order entry to delivery, invoicing and issue resolution, ensuring a seamless customer experience
- Monitoring orders and customer operations through SAP, proactively identifying and resolving potential delivery, payment or supply issues
- Coordinating shipments and product availability with Logistics, Supply Chain, Warehouse teams and external partners, ensuring timely and accurate deliveries worldwide
- Collaborating with cross-functional teams to manage export documentation, customer claims and administrative activities, contributing to continuous service improvement
Requirements
What you’ll need- You're available for a six-month internship with full-time commitment. Starting date: January 2027
- You're fluent in Italian and English
- You have a Bachelor's or Master's degree in Business, Economics, International Management or related fields
- You have a strong command of Microsoft Office tools and data analysis activities
- Knowledge of SAP ECC will be considered a strong plus
- Familiarity with Salesforce CRM is appreciated
- You have strong problem-solving skills and can effectively manage priorities and deadlines
- You're proactive, detail-oriented and comfortable working in a fast-paced international environment
- You enjoy teamwork and building relationships with multiple stakeholders
Benefits
Comp & perks- Internship allowance
- Flexible way of working
- Free Bistrot service
- Access to our corporate gym
- A dynamic work experience in an international context