Lavazza Group

Customer Support

• Building and managing relationships with international distributors, ensuring excellent customer service and support through Salesforce CRM
• Managing the end-to-end order fulfillment process, from order entry to delivery, invoicing and issue resolution, ensuring a seamless customer experience
• Monitoring orders and customer operations through SAP, proactively identifying and resolving potential delivery, payment or supply issues
• Coordinating shipments and product availability with Logistics, Supply Chain, Warehouse teams and external partners, ensuring timely and accurate deliveries worldwide
• Collaborating with cross-functional teams to manage export documentation, customer claims and administrative activities, contributing to continuous service improvement

Explore Global Customer Service Intern at Lavazza Group. Review requirements and application details.

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Global Customer Service Intern