FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing prescription workflows, electronic medical records (EMRs), and administrative support in a healthcare setting. Strong communication and organizational skills are essential for effective client interaction and collaboration with nursing staff.
Highest-signal resume keywords
Electronic Medical Records (EMRs)Prescription WorkflowsHealthcare AdministrationClient CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prescription ManagementMedication RefillsLab Request ProcessingDocument Management SystemsPharmacy TransfersPrior Authorization ProcessingBasic Medical TerminologyTroubleshooting E-Prescription IssuesRelease of Information (ROI) ManagementDraft Note Preparation
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsSound JudgmentCollaboration
Tools & Technologies
Electronic Medical Records (EMRs)Document Management SystemsHigh-Speed InternetPersonal Computer
Certifications & Qualifications
Healthcare Administration CertificationMedical Office Assisting Certification
Industry Keywords
Pharmacy CommunicationHealthcare SupportClient InteractionKPI ManagementSLA Compliance
About the role
Key responsibilities & impact- Manage incoming calls, emails, texts, and chats from pharmacies and clients related to prescriptions, prior authorizations, and labs in accordance with established service levels
- Troubleshoot e-prescription transmission issues to ensure medications are received by pharmacies without delay
- Process administrative medication tasks such as pharmacy transfers, brand-to-generic changes, and non-clinical prescription inquiries
- Track, document, and escalate missing prescriptions, refill needs, and symptom-related concerns to the RN or NP as appropriate
- Provide administrative support for lab requests, including GeneSight testing, EKGs, and other external diagnostics
- Upload lab results to the EMR for provider review
- Confirm completion of scheduled lab appointments and follow up with clients as needed
- Monitor and triage incoming faxes, uploading documents to client records and routing to the appropriate provider
- Ensure accurate, timely documentation of prescription, lab, and fax-related tasks in the EMR
- Prepare and organize draft notes in the EMR to support Nurse Practitioners with medication refills and follow-up care
- Process and manage release of information (ROI) requests, escalating complex cases to an RN when required
- Provide clients with treatment summaries or documentation from their medical record upon request
- Communicate with clients to provide updates on prescription or lab status, scheduling needs, and follow-up requirements
- Support RNs and NPs during urgent or crisis situations by carrying out delegated administrative tasks, such as contacting emergency services when directed
- Route requests appropriately to Care Team members and complete ad hoc tasks as delegated by RNs and NPs
- Consistently meet established KPIs and SLAs to ensure timely, accurate, and efficient nursing operations support
Requirements
What you’ll need- Post-secondary coursework or certification in healthcare administration, medical office assisting, or a related field is an asset
- Minimum 1–2 years of experience in a healthcare, pharmacy, or medical office support role
- Familiarity with prescription workflows, pharmacy communication, and basic medical terminology
- Experience working with electronic medical records (EMRs) and document management systems
- Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy in a fast-paced environment
- Excellent written and verbal communication skills, including professional client interaction and collaboration with nursing staff
- Sound judgment and ability to recognize when issues should be escalated to an RN or NP
- Comfort working in a remote, virtual, or distributed care environment
- Ability to reliably work U.S. Eastern Time (EST) hours
- Access to a personal computer, stable high-speed internet, and a quiet, professional workspace
Benefits
Comp & perks- Fully remote role with an international, collaborative team
- Supportive and experienced nursing leadership
- Opportunity to grow with a scaling healthcare organization
- Competitive compensation